SDI Training Courses & Workshops Brochure
SDI Training Brochure
Download your free copy to keep our full range of training courses and workshops to hand, with prices, dates and trainers all in one place.
Why Choose Us?
Service Desk Institute is in a unique position, as the creators of the Global Best Practice Standard and the Professional Standards our courses are built on the latest global industry trends, best practice and insight for future-proofing your service.
This means that when you book an SDI course, you can be confident the content will be relevant, practical and strategic, designed to make a real difference to your service and your team.
We also offer flexible models of delivery for our training courses. There are a number of ways to develop your team and drive your business forward with SDI qualifications and workshops:
✔️ Virtual classroom – live, interactive classroom environment
✔️ In-house training – train a group, when and where you suits you
✔️ Elearning – study at your own pace
✔️ Personalised training plan – adapt content for your team or organisation
Download the Training Brochure
Train with the people who set the standard
The Service Desk Analyst and Service Desk Manager qualification courses are built around the SDI Professional Standards, which set out a clear, practical framework for service desk analysts and managers. They:
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Reflect the latest trends in IT service management, digital transformation, and customer experience.
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Expand on earlier versions to include new competencies, ensuring service desk professionals are equipped to support today’s business strategies.
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Align with ITIL® (version 5), enabling integration with wider IT service management approaches.
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Define a complete competency model for the delivery and operation of modern, tech-enabled IT services.
This makes our qualifications the most relevant and practical standard for service desk professionals today.
Service Desk Manager certification Service Desk Analyst certificationWhat our customers say
Customer Case Studies
“Truly valuable experience” for IT Service Desk Manager
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