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Use this form to get in touch. We are here to support service desk and IT Support teams to be even more brilliant! We look forward to hearing from you.
2 Levels of Membership:
Community Member (FREE)
• Create your free online account today and gain access to limited resources.
• Use SDI’s ‘Global Best Practice Standard for Service Desk’ including Benchmarking reports.
• Access to SDI’s popular virtual event calendar for live or on-demand webinars, demos and trending ITSM topics to advance your professional career.
Premium Membership (£645 annually)
• 15% Off SDI Training Courses and Workshops including ITIL® 4
• Access ALL trending resources, tools, exclusive reports, data and insight
• NEW BENEFIT – 1 FREE SDI Workshop of your choice (Worth £605!)
• FREE places at SDI in-person events
• 10% Discount on Service Desk Assessment (Worth £530!)
• 5% Discount on Improvement and Consultancy Services
• Discount on Bespoke (In-house) Training Packages
• Access to MetricNet Data Packs
• Access SDIs new ITSM Forum
• Share all your Premium Benefits with up to 5 Colleagues
• Discounts on Spark Conference and Awards
• Additional ‘Bolt On’ benefits to personalise your membership.
Use Premium Membership to support, impress, inspire and motivate your team.
Become A Premium Member Today
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Brands That Are Premium Members
Why SDI Premium Membership?
Gain value from exclusive benefits such as:
• Discounts and offers for training courses and workshops including ITIL® 4.
• NEW BENEFIT – A FREE SDI Workshop of your choice (Worth £605!)
• 10% Discount on Service Desk Assessment (Worth £530!)
• 5% Discount on Improvement and Consultancy Services.
• Discount on Bespoke (In-house) Staff Training Packages.
And much more!
Matt Fuller, Vivid Homes
“SDI feels like a community. It’s a good chance to network, meet other service desk professionals and hear their ideas. Someone always shares an experience and it’s like- “I didn’t think of that”. Then when you talk to them about it, they’ll be like, “oh my God, it’s the best thing you can ever do!”…
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What Our Community Says About Us
Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.
JOSHUA NELSON Power Design Inc
Many thanks for the boost of confidence this SDI training has given me and for all the helpful tips and information. It was really refreshing to be guided by someone who has a clear passion in delivering great service and who also has lots of experience in helping others to do so. SDM Training Course.
DAN UPTON Plymouth University
Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. Our customers have witnessed improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.
ANTONIA JONES University of Leeds
We now have a clear direction and strategy for continual improvement
ANNA LISTER RPMI
The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71%
ROBERT LONGDEN Central Technology
The course itself was very informative – I am now able to be better in my role and deal with customers far more efficiently. I loved the course, and the material and trainer were amazing. SDA Training Course.
DEBRA HELEN SMITH NHS Ayrshire & Arran
We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients.
BECKY PATTERSON Tikit (One Advanced)
Talk To Us!
Want to find out how SDI Membership would support positive change in your service desk and wider organisation?
Use this form to contact us with your questions, or any current challenges you are facing. Use the Dropdown labelled ‘Nature of Enquiry’ and choose ‘Membership’ as well as typing a message so we can direct and answer your enquiry more efficiently.
IT Service Desk and Support Teams use SDI Membership to enhance the efficiency of their service, improve employee satisfaction and save costs on essential products and services whilst doing so.
Get in touch to discuss how SDI Membership can help with your current challenges or projects.
About You
Personalise Your Membership
Premium Members can enhance and personalise their SDI Membership experience by choosing which perks, discounts and offers they want to add to their membership. These discounts, offers and products are called membership ‘Bolt Ons.’
This new Premium Member privilege has been created as a direct result of feedback from our brilliant SDI Community. Members explained that being able to choose their own benefits as and when they require them, makes for a much more flexible and personalised membership experience. We’ve added ‘bolt on’ products to allow you to tailor and maximise the value you receive from SDI Membership.
Premium Members can find these Bolt Ons inside the SDI Members’ Shop, only available to Premium Members.
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Case Studies
Discover real success stories and results from IT services of all sizes and industries who have benefitted from joining the SDI Community
Go To Case Studies
Create Your Free Membership
Register your details quickly and easily to become a free SDI ‘Community’ member today! Gain instant access to SDI Member resources.
“SDI Membership has supported our organisation by giving us a wealth of knowledge. We get to see real life experiences on how to solve our issues. It’s the best thing we’ve had for our organisation!” Service Management Practitioner, Leeds Beckett University.
Begin your SDI journey today!
Become a Free Member