Practical Change Enablement Workshop
Virtual - Login from anywhere
07th December 2026 (1 Day)
9:00 AM - 4:30 PM GMT
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Reduce failed changes and speed up approvals
Without adding bureaucracy.
Learn how to introduce change safely, efficiently and with confidence while protecting customers, users and critical services. Whether your organisation calls it change enablement, change management or change control, this workshop gives you practical ways to cut failed changes and speed up approvals.
Poorly managed change can disrupt services, frustrate users and create avoidable incidents, but too much process can be just as damaging. It can slow teams down and encourage people to work around controls.
This one-day virtual workshop shows Change Managers, Service Desk leaders and ITSM practitioners how to find the right balance. You’ll learn how to introduce proportionate, risk-based controls without creating unnecessary bureaucracy.
You’ll explore how to improve decision-making, make CAB more effective and strengthen communication. You’ll also look at how Change Enablement connects with Problem Management. Using real-world scenarios, you’ll apply the principles to situations you are likely to face in your role.
Grounded in the SDI Global Best Practice Standard for Service Desk, the workshop is practical rather than theoretical. You’ll leave with clear priorities and ideas for improving how change is managed, measured and communicated across your organisation.
FAQs
Is this the same as ITIL change management?
Change enablement is the current name for change management/change control. The workshop covers the practice in a way that applies whichever framework you use.
Will I get a certificate?
It’s a practical workshop, not an exam course. You’ll leave with an improvement plan you can act on.
Can you run this for my team?
Yes. It’s available in-house and can be tailored to your organisation.
What do I need to attend?
A computer with a webcam, a headset and a reliable internet connection.
Why do I need Change Enablement?
– Reduce failed changes and change-related disruption
– Protect customers, users and critical services
– Assess change according to risk, impact and business criticality
– Apply proportionate governance without unnecessary delay
– Improve communication with the Service Desk and stakeholders
– Deliver brilliant service outcomes, not simply process compliance
Course Content
- The purpose and value of Change Enablement
- Change Enablement vision, mission and behaviours
- The practical change lifecycle and key responsibilities
- Risk assessment, evidence and proportionate controls
- Governance, change authorities and the role of the CAB
- Process documentation and consistent working practice
- Service Desk, customer and stakeholder communication
- Data, digital workflows and appropriate automation
- Critical Success Factors, KPIs and management information
- Relevant Service Desk Certification best-practice expectations
- The relationship between Change Enablement and Problem Management
- A practical improvement roadmap
Who Should Attend
This workshop is suitable for:
- Change managers and Change Enablement practitioners
- Service Desk and service delivery professionals
- IT service management practitioners
- Technical, application and infrastructure teams
- Service and product owners
- Incident and Problem Management practitioners
- Project, programme, risk and governance professionals
- Organisations undertaking service improvement or preparing for Service Desk Certification
- Anyone responsible for improving change performance and service outcomes
Outcomes
By the end of the workshop, participants will be able to:
- Explain the purpose and value of Change Enablement
- Apply risk-based thinking to change assessment and approval
- Identify responsibilities and evidence across the change lifecycle
- Recognise control weaknesses and unnecessary bureaucracy
- Improve communication with the Service Desk, users and stakeholders
- Consider how data, technology and automation can strengthen the practice
- Select meaningful CSFs, KPIs and management information
- Relate Change Enablement to relevant SDI best-practice expectations
- Identify priorities for an improvement plan
Requirements
This is not a pre-recorded webinar and you will need:
- A computer with a webcam (We ask that webcams are turned on throughout the duration of the course).
- Microphone/headset .
- High-speed internet connection .
- Ensure you connect 15 minutes before the session starts and log-in as a guest.
To help with the set-up, please download the Adobe Quick Start Guide.
Adobe Connect only requires that you have an internet connection, and a web browser, to attend the web conference. If you have problems connecting whilst using Microsoft Edge browsers, then please try Google Chrome or Firefox.
The SDI approach
This workshop reflects SDI’s commitment to inspiring and enabling IT service and support teams to deliver brilliant service:
- Authority: informed by the SDI Global Best Practice Standard and recognised service management practice
- Human at Heart: focused on customers, users, support teams, communication and collaboration
- Digital by Design: using data, digital workflows and technology purposefully from the outset
- Brilliant: moving beyond adequate or compliant practice to measurable service improvement
Participation in this workshop does not provide certification or demonstrate conformity with the SDI Global Best Practice Standard. It introduces relevant best-practice expectations and supports organisations seeking to assess or improve their current practices.
Preparation
Before attending, participants should consider:
- A recent successful or unsuccessful change
- An example of an emergency or frequently repeated change
- How change risk and approval are currently managed
- How the Service Desk is informed about change
- The main challenges within the current Change Enablement practice
Examples can be anonymised and should not contain confidential or commercially sensitive information.
In-house and bespoke delivery
This workshop can be tailored for your team and delivered at your premises or virtually.
An in-house workshop can work through your own change policy, risk model, approval routes and CAB arrangements, using real changes from your organisation. We can also look at your change calendar, tooling and workflows, and the measures you use to track change performance, so your team leaves with improvement priorities that fit how you work.
Find out more on our bespoke and in-house training page.
Virtual - Login from anywhere
07th December 2026 (1 Day)
9:00 AM - 4:30 PM GMT
£645 each (exc. VAT)
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Michael Kyffin, Head Of Consultancy Services, SDI
- Virtual - Login from anywhere
-
07th December 2026
(1Day)
9:00 AM - 4:30 PM GMT
-
£645 (exc. VAT)
What Would You Like To Do Next?
Practical Change Enablement Workshop
- Virtual - Login from anywhere
-
07th December 2026 (1 Day)
9:00 AM - 4:30 PM GMT
-
£645 (exc. VAT)