We’re excited to launch the first in a new monthly series of downloadable premium template packs exclusively for Premium Members. This month’s release includes: ✅ Service Desk Team Meeting – Terms of Reference Template A simple but powerful structure to help you formalise your meeting agenda, document meeting details, keep teams aligned, and drive consistent service improvements. 🔗 Download HEREContinue reading “Improve Your Service Desk with May’s Premium Template Pack”
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The gradual and steady shift towards AI-powered ITSM
The current state of AI in the ITSM industry Around June 2024, we set out to assess the state of AI in the ITSM industry. We conducted a survey and developed a research report, uncovering several key insights. While the data is now over six months old, which is a considerable period in the rapidly evolving AI landscape, the trendsContinue reading “The gradual and steady shift towards AI-powered ITSM”