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8-11 December 2025
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Artificial Intelligence (4)
Automation (3)
Digital Experience (1)
Digital Transformation (1)
IT Service Management (4)
IT Support (3)
ITSM Tools (3)
Remote Support (3)
Self Service IT (1)
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Michael Kyffin, Head Of Consultancy Services, SDI (1)
John Noctor, Chief Customer Success Officer, SDI (4)
David Wright, Chief Value & Innovation Officer, SDI (5)
(2)
Stephen Mann, Principal Analyst, ITSM.tools (1)
Ikram Aslam, Sales Director, SymphonyAI (1)
Alex Harding, Head Of IT Services, Runshaw College (1)
Rob Simms, Customer Service And Support Manager, Linney (1)
Laura Drury, IT Service Desk Manager, Evolve (1)
Danielle Smith, Head Of Service And Operational Resilience (1)
Gaz Jones, Head Of Service Desk UK&I, Atos (1)
Andy Jones, ITSM System Developer, Mid Mersey Digital Alliance (1)
David Bullivant, Senior Solutions Consultant, Sunrise Software (2)
Roman Zhuravlev, Senior Architect ITIL, PeopleCert (1)
Dmitry Isaychenko, Partner Programmes Portfolio Director, PeopleCert (1)
Keynote Speaker: Dr. Natalie V. Bailey, TEDx Speaker, Founder & CEO, Well Minds Together (1)
Craig Lawrenson, IT Service Desk Manager, BDO UK LLP (1)
Catherine Mason, IT Customer Service Team Leader, Anglia Ruskin University (1)
Sarah-Jayne Bulley, Service Delivery Manager, Ki Insurance (1)
Phil Paul, Head Of Service Operations, Exponential-e (1)
Roman Zhuravlev Senior Architect, ITIL (1)
Sami Kallio, CEO And Co-founder Of HappySignals. (1)
Simran Kaur, Enterprise Account Executive, Freshworks (1)
Luke Hyde, Enterprise Account Executive, Freshworks (1)
Lakshmi Harikuma (2)
Mark Temple (2)
Roman Zhuravlev (2)
Smrity Chhetry (2)
Jon Menhinick (2)
Richard Crampton (2)
Tomas Pena Baker, Enterprise Account Executive, Freshworks UKI (1)
Dennis Wahome, Lead Solution Engineer, Freshworks UKI (1)
David Bullivant, Director Of Sales And Business Development (1)
Sarah-Jayne Bulley (1)
Gunasekaran U (1)
Barry Conroy (1)
Jason Hayes (1)
Marc Morgan-Davies, (1)
Paul Jukes. Keynote Speaker Outta Puff Daddys (1)
Dawn Ibbeston. Clinical Hypnotherapist, Mental Health, Resilience & Wellbeing Trainer & Speaker (1)
Martin Sadler IT Leader, Author, Speaker, Aspirationally Idle (1)
Matt Beran 🇺🇸 Host Of Ticket Volume Podcast (1)
Prashant Arora Director, Strategy & Transformation PepsiCo (1)
Lucy Grimwade Change Lead | Co-Founder: Women Of ITSM (1)
Alex Harding Head Of IT Services Runshaw College (1)
Sarah-Jayne Bulley Service Delivery Manager Euromonitor International (1)
Matt Beran (1)
Owen Pyatt, ITSM Practice Lead - USA, Eficode (1)
Sahana Sekar, Manager, Product Marketing, Freshworks (1)
Zephaniah B, Product Specialist, ManageEngine (1)
Dmitry Isaychenko, Portfolio Director/Partner Programmes, PeopleCert (1)
Jiri Janku, Solution Architect, Alvao (1)
David Kocian, Business Development Representative, Alvao (1)
Ori Eisen, CEO And Founder, Trusona Inc. (1)
Josh Keefer, Product Manager, Nuvolex (1)
Brian Hamel, Founder/CEO, Nuvolex (1)
Reid Benson, Senior Account Executive, HaloITSM (1)
Georgina Otubela, Service Delivery Manager At Vida Homeloans (1)
Mark Boyer, Director Of Global IT Services At The Workshop (1)
Ian PJ Scotting, Service Delivery Manager At The Hyde Group (1)
Gregg Winkel, Platform Support Team Leader At Domino's (1)
Mark Bewick, Senior ITXM Advisor At HappySignals (1)
Roman Zhuravlev, Senior ITIL Architect At PeopleCert (1)
Dmitry Isaychenko, Partner Portfolio Director At PeopleCert (1)
Jane Kelly,Account Executive At Freshworks (1)
Sumit De, Principal Solutions Engineer At Freshworks (1)
Abhinav Kaushik, Senior Technical Strategist, ManageEngine (1)
David Bullivant, Director Of Sales At Sunrise Software (1)
Dean Clayton (1)
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