Best Service Desk CX 2024~25

About the Award

This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.

A well-defined customer excellence strategy considers all aspects of the customer needs and wants; the journey, accessibility, helpfulness, relationships, communication, resolutions and results. The customer excellence strategy should be intrinsically linked to continual service improvement.

Does your service desk offer your customers a truly inspiring and satisfying experience? Do you make a real difference to the every day lives of your customers – external or internal?

What the Judges Look For

The judges are looking for you to demonstrate how your team delivers excellent customer service. Your submission should clearly reflect how your team works in conjunction with all teams involved in the support model to deliver customer excellence.

The judges will consider

  • The extent to which customer excellence has been coherently and effectively delivered
  • How the customer experience is measured across all aspects of the support mode
  • What effect the delivery of customer excellence has on customers and the service organisation
  • The impact your service organisation’s strategy has on business performance overall
  • What your customers say

Entry portal opens 1 April

closing for entries in...

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