Service Transformation Of The Year 2027

About The Award

This award is open to IT service and support teams that have demonstrated excellence in transforming their services to meet evolving customer and business needs.

Effective service transformation goes beyond technology alone. It considers people, processes, customer experience, and ways of working to deliver meaningful and sustainable improvements. The most successful transformations are driven by innovation, agility, and a commitment to continual service improvement.

Has your service desk transformed the way it supports customers? Have your changes delivered lasting value and helped your organisation achieve its goals for internal or external customers alike?

What The Judges Look For

The judges are looking for you to demonstrate how your team has successfully transformed or improved services to deliver greater value for customers and the organisation. Your submission should clearly show how the transformation was planned, implemented, and measured, and the impact it has had on service delivery, customer experience, and business outcomes.

The judges will consider…

• The extent to which the transformation has delivered meaningful and sustainable improvements
• How customer and business needs influenced the transformation journey
• The impact of the transformation on customers, end users, and the organisation
• How success has been measured and evidenced
• The creativity, innovation, and value demonstrated throughout the initiative