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Virtual

Behind The Scenes With AI Agents

Learn how AI agents work behind the scenes in ITSM to automate processes, reduce overhead, and deliver seamless enterprise service experiences.

DATE: 22nd July 2025
TIME: 11:00 AM - 12:00 PM BST
duration: 1 Hour
Location: Virtual - Login from anywhere
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Virtual

How Domino’s Pizza Built a High-Performing, Customer-Obsessed Service Desk

Learn how AI agents work behind the scenes in ITSM to automate processes, reduce overhead, and deliver seamless enterprise service experiences.

DATE: 31st July 2025
TIME: 1:30 PM - 2:30 PM BST
duration: 1 Hour
Location: Virtual - Login from anywhere
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Virtual

ITSM Tools Demo Day – USA Time Zone

Set to Level Up Your Service Desk? Get ready to meet 8 ITSM wizards who will unveil their magic solutions, designed to transform your service desk from ‘meh’ to ‘magnificent’!

DATE: 06th August 2025
TIME: 8:00 AM - 1:30 PM CST
duration: 5 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Driving Service Improvement: Making the Most of What You Already Know

Service desk leaders: discover how to do more with what you have, spot overlooked wins, and build momentum through smart, sustainable changes. Register here...

DATE: 28th August 2025
TIME: 10:00 AM - 11:00 AM GMT
duration: 1 Hour
Location: Virtual - Login from anywhere
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Virtual

Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!

Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success! 

DATE: 10th September 2025
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

It’s not always the destination: Experience a modern ITSM with Freshservice’s Journeys

This webinar is perfect for IT leaders ready to transform their service delivery from reactive ticket management to a proactive, modern IT that connects the entire organisation.

DATE: 30th September 2025
TIME: 11:00 AM - 12:00 PM BST
duration: 1 Hour
Location: Virtual - Login from anywhere
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In-Person

XLAs In Action: The Stories Behind The Success

Hosted by SDI & the XLA Institute join us live from New York, at 30 Rockefeller Plaza, this October for a ground breaking event on experience management and XLAs.

DATE: 09th October 2025
TIME: 8:30 AM - 5:00 PM EDT
duration: 8 Hours 30 Minutes
Location: Rockefeller Plaza, New York, NY, USA
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Virtual

Mastering AI and Automation for Seamless Support

Join us for our “AI & Automation in Action Summit,” a vibrant virtual event designed for service desks looking to harness the power of artificial intelligence and automation....

DATE: 16th October 2025
TIME: 10:30 AM - 3:00 PM CST
duration: 4 Hours 30 Minutes
Location: Virtual - Login from anywhere
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In-Person

From £75

Service Desk Excellence: Unleashing the Fun in Continuous Improvement!

Get ready for “Service Desk Excellence: Unleashing the Fun in Continuous Improvement!” This exciting in-person event is tailored for service desk professionals eager to elevate...

DATE: 12th November 2025
TIME: 9:00 AM - 4:35 PM GMT
duration: 7 Hours 25 Minutes
Location: Pendulum Hotel Manchester City Centre, Sackville Street, Manchester, UK
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