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Service Desk Certification

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Specialist Recruitment

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Upcoming Events

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Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Is your ITSM platform no longer delivering the value you need? Discover how to assess your options and make a smoother move to a platform that works better for your organisation.

DATE: 17th November 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
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Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move
VirtualVirtual

Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

For Service Desk Managers, this isn’t a sales pitch, it’s solidarity. It’s clarity. It’s a rare moment to step out of the whirlwind and hear what truly works in the trenches of ITSM.

DATE: 18th November 2026
TIME: 10:30 AM - 3:00 PM GMT
duration: 4 Hours 30 Minutes
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Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.
VirtualVirtual

ITSM Tools Day: Ending Repeat Tickets

Autonomous resolution, and the tools that stop the same ticket coming back. Join us for back-to-back live demos from the vendors taking on repeat tickets, compare them side by side, and put your...

DATE: 10th February 2027
TIME: 10:30 AM - 3:00 PM GMT
duration: 4 Hours 30 Minutes
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ITSM Tools Day: Ending Repeat Tickets
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SDI Conference: Spark 27

Get ready to ignite bold ideas and shape the future of ITSM at the SDI Spark27 Conference, where service desk professionals come together to drive real service excellence.

DATE: 11th - 12th March 2027
TIME: 8:00 AM - 3:30 PM GMT
duration: 22 Hours 59 Minutes
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SDI Conference: Spark 27

Training And Development

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A glowing blue keyboard with a key featuring a human head profile and circuit pattern, symbolising artificial intelligence or technology integration, surrounded by other standard keyboard keys.

The Future of the IT Service Desk – Embracing AI & Automation

DATE: 20th April 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 13th - 16th December 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 22nd - 25th November 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Leadership Lessons: The Button Next to the Door

10.11.26

Leadership Lessons: The Button Next to the Door

By John Noctor, SDI Chief Customer Success Officer   What a nationwide outage taught me about mistakes, experience and learning the hard...

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Expert Guide: Something Is Dying on the Service Desk

28.10.26

Expert Guide: Something Is Dying on the Service Desk

Is AI really the death of the service desk? Or is something else disappearing? With AI taking over more routine tasks, the traditional service desk is...

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Enterprise Service Management Software: Extending Service Management Beyond IT

27.10.26

Enterprise Service Management Software: Extending Service Management Beyond IT

Enterprise service management (ESM) applies service-management principles, workflows and technology across the organisation, not only within IT. It gives...

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