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Virtual
The XLA Journey: From The Peak To The Slopes-Part 2
Join us for Part 2 of this ground breaking event, experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
In-Person
From £75
Service Desk Excellence: Unleashing the Fun in Continual Improvement!
Get ready for Service Desk Excellence: Unleashing the Fun in Continual Improvement. This exciting in-person event is tailored for service desk professionals eager to elevate their skills and...
Virtual
International ITSM Tools In Action
Get ready for a jam-packed day of live demos & no-pressure exploration of the latest & greatest in ITSM tools. If you’re scouting for your next solution — this is the place to be.
Virtual
Training AI with experience data: How to make AI agents more human-centric and effective
Join this webinar to discover how incorporating human experience into AI training leads to faster resolutions, fewer escalations, and higher employee satisfaction and trust.
Training And Development
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Virtual
Proactive Problem Management
Virtual
Metrics & Reporting
Virtual
Metrics & Reporting
Latest Resources
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30.10.25
10 Signs Your Service Desk Needs a Health Check
A high-performing service desk is essential for delivering quality IT support, maintaining end-user satisfaction, and enabling the wider business. But...
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29.10.25
We’re Delighted To Announce Our SDI Awards 2026 Finalists
We are thrilled to announce the finalists for the SDI Awards 2026! This year’s entries have shown outstanding dedication, innovation, and heart from...
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06.10.25
We’re Delighted To Announce Our SDI Awards 2026 Shortlist
We’re delighted to announce the shortlist for the SDI Awards 2026! This year’s entries showcased incredible dedication, innovation, and passion...
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