Sophie Hussey, SDI Associate

Senior Management Consultant

An experienced IT service professional with nearly three decades of experience, Sophie works with clients to support the development of their people and the growth of their service management practices.

Key Credentials

• SDI Distinguished Industry Contributor of the Year 2026
• ISO20000 Committee Member (UK and Global Committees)
• Author – Dramatically Honest: How to own your authenticity in the workplace
• Computing’s Women in Tech Excellence Awards Nominee & Finalist 2020 – 2026
• STEM Ambassador (STEM Learning UK)
• Formerly FCA Certified Individual

About Sophie

Sophie is passionate about delivering meaningful business outcomes and creating customer value through high-quality, strategically focused service and operational management.

Throughout her career, she has combined strong leadership skills with technical knowledge to inspire and motivate colleagues, challenge established ways of working and drive continual improvement.

She is adept at building effective partnerships with internal and external stakeholders, helping organisations improve collaboration across service management, IT and the wider business. Her approach focuses on streamlining processes, optimising productivity and ensuring service management practices remain closely aligned with organisational goals.

Areas of Expertise

• IT service management
• Service and operational improvement
• Service management strategy
• Business and customer value
• Process optimisation
• Stakeholder engagement
• Partnership development
• Continual improvement
• Service Catalogue – read Sophie’s blog here

To read more about Sophie’s views on IT service and leadership, see her article: defining your values for authentic IT service leadership.

• • The Forgotten Art of Service Catalogues (author)
  • Dramatically Honest – How to own your authenticity in the workplace | GRC Solutions (author)
  • The Power of Graphics & The Importance of Critical Thinking (author)
  • What Makes a Good Leader? (author)
  • Service Management & The Post Office Scandal (contributor)
  • Managing the next generation of service management talent (contributor)
  • Unlocking ITIL®4: Defining Value and Navigating Career Growth (contributor)
  • Service Value System in ITIL 4 (SVS): Components & practices (author)