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Case Studies & Results

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Use this form to contact us with any questions about Service Desk Certification, SDI Support Services or any current challenges you are facing. SDI’s mission is to support and inspire service desk and support teams to be even more brilliant.
Get in touch today and see what we could achieve together!

A smiling woman in a brown jumper sits at a table, looking at her laptop screen with one hand on her chest and wearing earphones—celebrating The University of Portsmouth Achieve 3 Star Customer Led Certification. A mobile lies next to her on the table.

Bringing Success To Our Customers

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From Two Stars to Four: Ulster University’s Service Desk Certification Journey

From Two Stars to Four: Ulster University’s Service Desk Certification Journey

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SDC Journey Update: How Railpen Continues to Build on Success

SDC Journey Update: How Railpen Continues to Build on Success

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King’s Service Centre Continual Improvement Story

King’s Service Centre Continual Improvement Story

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How Service Desk Certification Helped Pilgrim’s Europe Drive Measurable Business Results

How Service Desk Certification Helped Pilgrim’s Europe Drive Measurable Business Results

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modern blue accented office and women siting in front of the computer looking at online assessment performance survey

Want to know where you'd start? Try the free Online Performance Assessment.

Thinking about Service Desk Certification, but not sure you’re ready? Start with a taster.

Our FREE Online Performance Assessment asks 30 sample questions from the Global Best Practice Standard. In about 15 minutes, you’ll see the rating and maturity level you might achieve.

Start Your Assessment

Talk to Us!

Use this form to contact us with any questions about Service Desk Certification, SDI Support Services or any current challenges you are facing. SDI’s mission is to support and inspire service desk and support teams to be even more brilliant. Get in touch today and see what we could achieve together!

A smiling man wearing glasses and a tan polo neck jumper works on a laptop at a desk. The text says, Learn How to Drive Service Improvement and Success at Your Organisation. The background is blurred with warm lighting.

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Betsi Cadwaladr University Health Board achieves Certification

Betsi Cadwaladr University Health Board achieves Certification

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King’s Service Centre Continual Improvement Story

King’s Service Centre Continual Improvement Story

Learn More

Talk to Us!

Use this form to contact us with any questions about Service Desk Certification, SDI Support Services or any current challenges you are facing. SDI’s mission is to support and inspire service desk and support teams to be even more brilliant. Get in touch today and see what we could achieve together!

A smiling man wearing glasses and a tan polo neck jumper works on a laptop at a desk. The text says, Learn How to Drive Service Improvement and Success at Your Organisation. The background is blurred with warm lighting.