🎊 We are delighted to share that the Service Desk Awards for 2024-25 have received an great number of entries. The judges were deeply impressed by most of the entries received, which has made their task all the more challenging but exciting. We are thrilled to announce the shortlist for 2024-25, who will be presenting to the judges virtually fromContinue reading “We’re Delighted To Announce Our SDI Awards 2024-25 Shortlist”
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Drive Digital Transformation: Prepare Your IT Service Desk for the Future
Many IT service desks are shifting focus from reactive problem-solvers to proactive, value-driven partners. This shift is crucial to meet the demands of today’s customers. The Wanstor report “From Fixers to Futurists” outlines five key shifts driving this IT service desk transformation: From Reactive to Proactive: Leveraging predictive intelligence to tackle issues before they escalate. From Monitoring to Observability: Gaining deeper insightsContinue reading “Drive Digital Transformation: Prepare Your IT Service Desk for the Future”
How to Elevate Digital Transformation and Customer Experience in Modern Service Desks
IT service desks are transitioning from a reactive problem-solving approach to a proactive, value-driven partner in enhancing customer experience. But this shift is not just a trend – it’s essential for meeting the growing demands of today’s customers. 🔗 Download Wanstor’s insightful report here – and get reliable expert insights. The Wanstor report ‘From Fixers to Futurists’ outlines five keyContinue reading “How to Elevate Digital Transformation and Customer Experience in Modern Service Desks”
World Class 5-star Service Desk Accreditation to Microland and Clifford Chance
🎉 SDI is delighted to announce that the Microland and Clifford Chance Service Desk has secured the prestigious SDI Service Desk Certification 5-star ‘World Class’ status for the first time. This outstanding achievement not only underscores Microland’s and Clifford Chances’ unwavering commitment to delivering exceptional services but also serves as a shining example of the tangible benefits of the SDI Certification journey. This accreditation recognises Microland’sContinue reading “World Class 5-star Service Desk Accreditation to Microland and Clifford Chance”
Five Ethical Issues of AI in the Modern Workplace
Humanity is again creating a powerful technology that can do amazing things. In only the last few months, we’ve all witnessed the increasing role of AI across various industries. AI can automate data collection, email responses, undertake software testing, invoicing, customer service, and even help in content creation. There’s no doubt about the positive impact AI already has on many businesses. ButContinue reading “Five Ethical Issues of AI in the Modern Workplace”
Meet The Recruiter: Keith Wilkins
We recently caught up with Specialist Recruiter Keith Wilkins to find out more about his career and work as a Consultant for SDI Recruitment. What attracted you to working with SDI? “I was keen to provide a service that would complement the existing SDI products and services, and that could be delivered with the same values, which are so closelyContinue reading “Meet The Recruiter: Keith Wilkins”
From Reactive to Proactive: The Role of ITSM Automation in Transforming Service Delivery
In an ever-evolving digital landscape, contactless technology and self-service solutions have emerged as game-changers, revolutionising the way we interact with the world around us. From payment systems to access control and customer service, the adoption of these technologies is rapidly reshaping our daily experiences. What is Contactless Technology? Contactless technology encompasses a range of applications that enable transactions or interactionsContinue reading “From Reactive to Proactive: The Role of ITSM Automation in Transforming Service Delivery”
AI in Education: Bridging Skill Gaps and Boosting Learning
No one can deny AI is revolutionising many industries, and the education industry is no exception. It’s clear that AI’s role in learning is expanding quickly, and AI is already transforming how we learn and teach. According to some data, the global AI market in education is projected to reach $3.68 billion by 2024. This indicates that AI is transformingContinue reading “AI in Education: Bridging Skill Gaps and Boosting Learning”
Mastering Agile Transformation for High-Performing Service Desk Teams
Challenging the status quo is fundamental in developing a growth mindset. You may stumble, you may fail, it may be uncomfortable, and you will be vulnerable. But you will get back up and keep going. Embrace the Journey, Not Just the Destination” ~ Mehnass Tariq, Service Desk Manager, Yorkshire Water In the coming years, IT service desk delivery isContinue reading “Mastering Agile Transformation for High-Performing Service Desk Teams”
Member VIP Lounge – The Auditor vs. The Audited
What are the most significant improvements inspired by the service desk certification journey? Watch this interview to gain great insight into the secrets of a real-life Service Desk Certification (SDC) journey! Join John Noctor (auditor) and Andy Gant of Runshaw College (audited) discuss the steps Runshaw College took to become the first and only college in the world to achieveContinue reading “Member VIP Lounge – The Auditor vs. The Audited”