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This year’s SDI Awards evening was nothing short of extraordinary, a true celebration of the people and teams who bring passion, innovation, and excellence to service desk and IT support.
At SDI, we believe progress is driven by those who go above and beyond, those who generously share their knowledge, lift others up, and inspire real change across our industry.
The SDI Distinguished Industry Contributors Award shines a spotlight on the individuals doing exactly that. Our thought leaders, innovators, and change-makers, those who are not just part of the ITSM community, but actively shaping its future.
These are the people who give their time, share their expertise, and make a lasting difference. And that’s something worth celebrating.
Recognising the Award Winners
This year’s winners represent the very best of our profession. Their impact is felt far and wide, through the ideas they champion, the people they support, and the standards they continue to raise.
They have shown outstanding commitment to our profession, sharing valuable insights, sparking innovation, mentoring others, and helping to raise the standard of IT service and support. Their contributions are a powerful reminder of what makes this industry truly special: collaboration, creativity, and a relentless pursuit of excellence.
We are incredibly proud to celebrate:
✨ Alex Harding, Head of IT Services at Runshaw College
✨ Dr John Nelson, Director of Technology Experience at PowerDesign Inc
✨ Jayne Kennington-Arnold, Vice President – Digital Workplace Services at CGI
✨ Sarah-Jayne Bulley, Service Delivery Manager at KI Insurance
✨ Sophie Hussey, Director at Lapis Consulting
Your passion, generosity, and leadership are what make this community so special. You are setting the pace for our industry and inspiring others to follow.
Your hard work and dedication have left a lasting mark on ITSM. You challenge thinking, raise ambition, and show what’s possible when we come together as a community.
Because of leaders like you, those who give their time, share their knowledge, and lead by example, our industry continues to grow stronger. The future of IT service and support is brighter, more dynamic, and full of opportunity.
A Community That Shines Together
Moments like this remind us that IT service and support is more than a profession, it’s a community. One built on collaboration, shared success, and a genuine desire to see each other thrive.
Together, we continue to raise the bar, support one another, and shape an exciting future for ITSM.
Congratulations once again to all the winners of the SDI Distinguished Industry Contributors Award 2026.
Tonight, we celebrate you and we can’t wait to see what you do next. 🎉
