Technology and Innovation of the Year 2026

About The Award

This award recognises service desks and support teams that demonstrate excellence in identifying, adopting, and leveraging new technologies and innovative working practices to significantly improve service delivery, enhance customer or employee experience, and drive tangible value for their organisation. It highlights those who are at the forefront of technological advancement and creative problem-solving in the service and support industry.

This category is open to the service desk and support teams that serve internal or external customers in any organisation, industry, or location

What The Judges Look For

The judges are looking for teams that can demonstrate a clear understanding of how technology and innovation can solve problems and create opportunities within the service and support environment.

They will evaluate how teams identify and assess new technologies and innovative working practices, the process for effective implementation, the measurable impact and value delivered, and how these initiatives contribute to the broader business goals. Evidence of overcoming challenges, fostering a culture of innovation, and clear communication of the transformation will be important.