We are thrilled to announce the finalists for the SDI Awards 2026! This year’s entries have shown outstanding dedication, innovation, and heart from across the service desk and support community. Our judges were truly inspired by the exceptional achievements shared, making every decision both exciting and incredibly challenging. A huge congratulations to all our finalists — your hard work andContinue reading “We’re Delighted To Announce Our SDI Awards 2026 Finalists”
Tags Archives
We’re Delighted To Announce Our SDI Awards 2026 Shortlist
We’re delighted to announce the shortlist for the SDI Awards 2026! This year’s entries showcased incredible dedication, innovation, and passion within the service desk and support community. The judges were truly impressed by the quality of submissions, making the selection process both inspiring and challenging. Our shortlisted finalists will be presenting to the judging panel virtually from Monday, October 13th.Continue reading “We’re Delighted To Announce Our SDI Awards 2026 Shortlist”
Escape the Cubicle (or Home Office)!
6 Fun Reasons To Get Away From Your Service Desk Whether you’re staring at the same four walls in the office or in your home office, even the most passionate ITSM professionals need a change of scenery now and then. That’s why getting out to attend a Service Desk Institute (SDI) event is more than just a break—it’s an opportunity!Continue reading “Escape the Cubicle (or Home Office)!”
How to Empower Customer Service with GigCX
Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single negative one, it’s clear that exceptional customer service is a must. However, the way we approach customer service is constantly shifting. In today’s fast-paced world, organisations must adapt to emerging trends and challenges to deliverContinue reading “How to Empower Customer Service with GigCX”
15 CPD Points at SDI Conference
Spark25: The SDI Conference Now Earns Attendees 15 CPD Points for their ITIL 4 Certifications as PeopleCert Joins as Official Conference Partner The Service Desk Institute (SDI) is thrilled to announce that Spark25: The SDI Conference brings even greater value to attendees by offering the opportunity to earn 15 Continuing Professional Development (CPD) points for their ITIL certifications. This significantContinue reading “15 CPD Points at SDI Conference”
Learn How to Master Customer Interaction with Our Head of Training
At SDI, our commitment to excellence includes recruiting outstanding professionals. This year, we welcomed Kylie Hamilton as our new Head of Training & Development. Since joining, she has quickly become an invaluable team member, bringing fresh perspectives and expertise to our training programs. One of Kylie’s recent achievements includes passing the ITIL 4 Foundation exam with a perfect score ofContinue reading “Learn How to Master Customer Interaction with Our Head of Training”
We’re Delighted To Announce Our SDI Awards 2024-25 Finalists
🎊 After much anticipation, the SDI Awards shortlist has been refined, and the standout SDI Awards Finalists for 2024-25 have been chosen by the judges! These outstanding finalists have set new standards in service excellence, innovation, and commitment—and now it’s time to cheer them on as they head into the final stretch. The winner of each category will be revealedContinue reading “We’re Delighted To Announce Our SDI Awards 2024-25 Finalists”
We’re Delighted To Announce Our SDI Awards 2024-25 Shortlist
🎊 We are delighted to share that the Service Desk Awards for 2024-25 have received an great number of entries. The judges were deeply impressed by most of the entries received, which has made their task all the more challenging but exciting. We are thrilled to announce the shortlist for 2024-25, who will be presenting to the judges virtually fromContinue reading “We’re Delighted To Announce Our SDI Awards 2024-25 Shortlist”
How to Elevate Digital Transformation and Customer Experience in Modern Service Desks
IT service desks are transitioning from a reactive problem-solving approach to a proactive, value-driven partner in enhancing customer experience. But this shift is not just a trend – it’s essential for meeting the growing demands of today’s customers. 🔗 Download Wanstor’s insightful report here – and get reliable expert insights. The Wanstor report ‘From Fixers to Futurists’ outlines five keyContinue reading “How to Elevate Digital Transformation and Customer Experience in Modern Service Desks”
The Service Desk’s Role in Risk Management
The Service Desk’s Role in Risk Management Virtual Event (on-demand) Watch the on-demand sessions from The Service Desk’s Role in Risk Management virtual event and learn how the Service Desk can drive a risk-aware culture in your organisation. You can watch the sessions on our SDI BrightTalk channel. Effective Cyber Incident Response Marc Alexander, Regional Security Program Manager, Microsoft ShowContinue reading “The Service Desk’s Role in Risk Management”