Expert Type Archives

Chief Operating Officer at BP Gurus and SDI Representative for Latin America. Experienced professional in Advanced Technologies, IT Service Management (ITSM), Customer Experience (CX) and Service Desks. She has a degree in Cybernetics and Computer Systems Engineering from La Salle University and a Master’s and PhD in Advanced Technology from the National Polytechnic Institute. Certified as ITIL® Master, Lead AuditorContinue reading “Dr. Ariana Bucio, Chief Operating Officer at BP Gurus and SDI Representative for Latin America”

Since 2015, I have been an Associate Recruiter with SDI, specialising in Service Desk and ITSM recruitment. With over 30 years’ experience in recruitment, I focus on recruiting talent for busy Service Delivery teams, ensuring that businesses have the skilled professionals they need to thrive in today’s tech-driven world – those with excellent soft skills as well as technical ability.Continue reading “Karyn Wilkins, SDI Recruitment Associate Consultant”

Yasmeen Chong is CEO at BPGurus, a company specialized in consulting and training in best practices for digital services and IT Service Management. She is a passionate trainer, consultant, speaker, and professor in the Latin America region. Her experience leading various teams and projects has led her to believe that inspiring people is the most important action. She is co-authorContinue reading “Yasmeen Chong, CEO at BPGurus”

I have been an Associate Recruiter with SDI since 2015 developing their recruitment function – SDIR – into the service it is today. After an early career in IT Operations and Technical Support, I switched to technology recruitment and have specialised in the Service Desk and ITSM arena ever since. With 35+ years in recruitment, I have fine-tuned my abilityContinue reading “Keith Wilkins, SDI Recruitment Associate Consultant”

With over 20 years in the IT service management industry, Steve has had the chance to work in various service management roles across different sectors, including technology, manufacturing, FMCG, and defence. His journey has been filled with diverse experiences primarily focused on creating service management functions which deliver high quality, consistent and pragmatic support. In October 2023, Steve began independentContinue reading “Steve Cave, SDI Associate & Auditor”

Barclay Rae is a Service Management author and consultant with 36 years’ experience working with SDI. Right back to the early HUG and CSM days. He started as a HUG member in 1989 and progressed to consulting in 1994, working in various capacities with SDI since that time. Barclay is an SDI associate – auditor, consultant and standards co-author. HeContinue reading “Barclay Rae, SDI Associate”