Expert Type Archives

Service Delivery Expert and ITIL (Version 5) Service Lead Author Georgie is a recognised service management leader with more than 20 years’ experience, an ITIL (Version 5) Master and lead author of the ITIL Version 5 Service publication. She connects technology with business outcomes and champions resilient, value-focused services.   Key Credentials 20+ years’ experience in service management and technologyContinue reading “Georgie Otubela, SDI Associate Service Management Consultant”

IT Service Management Expert Claire is an experienced IT Service Management consultant and transformation leader with more than 20 years of experience delivering service improvements across the aviation, healthcare, engineering and insurance sectors. About Claire Claire’s career has progressed from the Service Desk through Problem Management, End User Computing and Service Delivery leadership. This experience has given her first-hand insightContinue reading “Claire Davies, SDI Associate”

Senior Management Consultant An experienced IT service professional with nearly three decades of experience, Sophie works with clients to support the development of their people and the growth of their service management practices. Key Credentials SDI Distinguished Industry Contributor of the Year 2026 ISO20000 Committee Member (UK and Global Committees) Author – Dramatically Honest: How to own your authenticity inContinue reading “Sophie Hussey, SDI Associate”

Chief Operating Officer at BP Gurus and SDI Representative for Latin America. Experienced professional in Advanced Technologies, IT Service Management (ITSM), Customer Experience (CX) and Service Desks. She has a degree in Cybernetics and Computer Systems Engineering from La Salle University and a Master’s and PhD in Advanced Technology from the National Polytechnic Institute. Certified as ITIL® Master, Lead AuditorContinue reading “Dr. Ariana Bucio, Chief Operating Officer at BP Gurus and SDI Representative for Latin America”

Since 2015, I have been an Associate Recruiter with SDI, specialising in Service Desk and ITSM recruitment. With over 30 years’ experience in recruitment, I focus on recruiting talent for busy Service Delivery teams, ensuring that businesses have the skilled professionals they need to thrive in today’s tech-driven world – those with excellent soft skills as well as technical ability.Continue reading “Karyn Wilkins, SDI Recruitment Associate Consultant”

Yasmeen Chong is CEO at BPGurus, a company specialized in consulting and training in best practices for digital services and IT Service Management. She is a passionate trainer, consultant, speaker, and professor in the Latin America region. Her experience leading various teams and projects has led her to believe that inspiring people is the most important action. She is co-authorContinue reading “Yasmeen Chong, CEO at BPGurus”

I have been an Associate Recruiter with SDI since 2015 developing their recruitment function – SDIR – into the service it is today. After an early career in IT Operations and Technical Support, I switched to technology recruitment and have specialised in the Service Desk and ITSM arena ever since. With 35+ years in recruitment, I have fine-tuned my abilityContinue reading “Keith Wilkins, SDI Recruitment Associate Consultant”

IT Service Management Consultant Helping service management leaders improve service delivery, customer experience and operational maturity through independent, pragmatic advice.   Key Credentials 20+ years’ operational service management experience Experienced SDI Lead Auditor for Service Desk Certification Experience across technology, manufacturing, FMCG, defence and logistics Has worked with organisations in the public and private sectors Working with SDI since 2023Continue reading “Steve Cave, SDI Associate & Auditor”

Barclay Rae is a Service Management author and consultant with 36 years’ experience working with SDI. Right back to the early HUG and CSM days. He started as a HUG member in 1989 and progressed to consulting in 1994, working in various capacities with SDI since that time. Barclay is an SDI associate – auditor, consultant and standards co-author. HeContinue reading “Barclay Rae, SDI Associate”