An accomplished training and business consultant who has a passion for developing people and businesses. Donna is also an accredited training provider for the Institute of Leadership and Management (ILM), an awarding body for Management Qualifications.
Expert Type Archives
Kylie Lindsay, Head of Training & Development, SDI
Specialist Service Desk Trainer Kylie is an IT service Management trainer with over 15 years’ service desk experience including 8 years of operational management. She has a passion in people management and development with a level 5 Certification in Leadership and Management from the Institute of Leadership and Management (ILM). Kylie is a key contributor to SDI’s Professional Standards for ServiceContinue reading “Kylie Lindsay, Head of Training & Development, SDI”
Lynne Nash, SDI Trainer, Consultant, Auditor
Lynne is a customer service and service desk professional, with a wide range of experience gained within IT and it’s associated industries. She has been involved with Help Desks and Service Desks since the mid 1980’s. Lynne has operational management, project and training experience from blue chip companies such as ICL (now Fujitsu) and BBC World Service.
Kate Petford, SDI Trainer and Auditor
A dynamic and enthusiastic IT Service Management trainer and consultant with a passion for customer service, Kate has extensive experience in the African, European and North American sectors. She was the first trainer in Africa to deliver the ITIL V3 and ITIL4 Foundation courses in 2007 and 2019 respectively and has delivered numerous SDI courses globally. Kate is a highly proficientContinue reading “Kate Petford, SDI Trainer and Auditor”
Simone Jo Moore, SDI Trainer
A well known IT practitioner, Simone is a Top 25 Thought Leader with 20+ years in strategic and operational business design, development and transformation in a variety of industries. Simone is a C-Level consultant, master trainer, L&D Program developer, senior service desk and call centre manager, contributing author to VeriSM Unwrapped and Applied , ITIL4 High Velocity IT, An EducationContinue reading “Simone Jo Moore, SDI Trainer”
Ken Goff, SDI Trainer
By focussing on not only the ‘what you should do’ (processes), but also the ‘who should do it’ (people), Ken combines lively, interactive, comprehensive and most importantly, fun, training courses and consultancy engagements that develop both individuals and organisations at the same time. He deals with a range of subjects across the ‘Customer Servicing’ spectrum.
John Noctor, Chief Customer Success Officer, SDI
Service Maturity & Customer Experience Expert Advising CIOs, IT leaders, and service management teams on how to modernise their service operations, improve digital experience, and build high-performing service organisations. Key Credentials 25+ years in ITSM, customer success and service transformation Chief Customer Success Officer at SDI Lead architect of SDI’s Global Best Practice Standard for Service Desk v9 ITSM DistinguishedContinue reading “John Noctor, Chief Customer Success Officer, SDI”