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Virtual
Driving Service Improvement: Making the Most of What You Already Know
Service desk leaders: discover how to do more with what you have, spot overlooked wins, and build momentum through smart, sustainable changes. Register here...
Virtual
Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!
Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success!
Virtual
It’s not always the destination: Experience a modern ITSM with Freshservice’s Journeys
This webinar is perfect for IT leaders ready to transform their service delivery from reactive ticket management to a proactive, modern IT that connects the entire organisation.
In-Person
XLAs In Action: The Stories Behind The Success
Hosted by SDI & the XLA Institute join us live from New York, at 30 Rockefeller Plaza, this October for a ground breaking event on experience management and XLAs.
Training And Development
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Virtual
Service Desk Manager
Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
ITIL4®Specialist: Create, Deliver and Support
Latest Resources
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14.08.25
Balancing Demands: Keeping Relationship Management Strategic (Without Losing Your Sanity!)
Balancing Demands: Keeping Relationship Management Strategic (Without Losing Your Sanity!) If you’re a relationship manager or IT business partner,...
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05.08.25
5 Proven Ways to Optimise Your IT Service Operation (That Most Teams Overlook)
At SDI, we believe Service Desks should shine and be recognised. Whether you’re leading a small internal support team or a large-scale IT operation,...
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04.08.25
SDI’s Guide to Selecting an ITSM Tool
When it comes to choosing an ITSM tool, making the right decision is crucial for long-term success. But how do you choose the right solution from so many...
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