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Virtual

How To Develop An XLA-Centered Strategy Part 2

Join us for Part 2 of this immersive event series dedicated to developing a robust XLA-centered strategy that redefines how you deliver IT services.

DATE: 08th May 2025
TIME: 10:30 AM - 3:30 PM EDT
duration: 5 Hours
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How To Develop An XLA-Centered Strategy Part 2
Virtual

No-touch ticketing – future or reality?

Join this webinar to explore how Ebbot AI in TOPdesk transforms ESM through ticket automation, chatbots for data security, and seamless integration across communication channels.

DATE: 21st May 2025
TIME: 11:00 AM - 12:00 PM BST
duration: 1 Hour
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No-touch ticketing – future or reality?
Virtual

ITSM Tech Takeover: Demo Day Extravaganza!

Get ready to witness innovative ITSM tools in action and discover how they can transform your service management!

DATE: 05th June 2025
TIME: 10:30 AM - 3:30 PM BST
duration: 5 Hours
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ITSM Tech Takeover: Demo Day Extravaganza!
In-Person

From £75

Building a Happy Service Desk

Lead with Joy, Serve with Excellence: Building Happier Service Desks for Better Service! Join us in person for an upbeat, interactive event dedicated to transforming the service desk experience! This...

DATE: 02nd July 2025
TIME: 9:00 AM - 4:35 PM BST
duration: 7 Hours 35 Minutes
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Building a Happy Service Desk

Training And Development

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Virtual

The Future of the IT Service Desk – Embracing AI & Automation

DATE: 09th July 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

The Essence of Experience (XLAs)

DATE: 22nd September 2025
TIME: 9:30 AM - 1:30 PM GMT
duration: 4 Hours
Location: Virtual - Login from anywhere
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Virtual

Think Customer

DATE: 28th May 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Employee Wellbeing in IT: How Resilient Professionals Thrive Under Pressure

29.04.25

Employee Wellbeing in IT: How Resilient Professionals Thrive Under Pressure

Why burnout isn’t inevitable, and how the right training can help IT professionals build lasting resilience. Let’s start with the obvious: working in...

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SDI Spark Conference 2025 Recap: What You Loved & Learned

04.04.25

SDI Spark Conference 2025 Recap: What You Loved & Learned

What an incredible two days at Spark 2025! We're still buzzing from the brilliant atmosphere, conversations, and fantastic feedback from everyone who...

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The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]

04.04.25

Members only

The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]

There is a growing importance of CX leadership in driving business success. According to McKinsey analysis, companies in the United States that are...

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