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Virtual
Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!
Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success!
Virtual
It’s not always the destination: Experience a modern ITSM with Freshservice’s Journeys
This webinar is perfect for IT leaders ready to transform their service delivery from reactive ticket management to a proactive, modern IT that connects the entire organisation.
Virtual
The XLA Journey: From The Peak To The Slopes-Part 1
Join us for Part 1 of this ground breaking event, experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
Virtual
Mastering AI and Automation for Seamless Support
Join us for our “AI & Automation in Action Summit,” a vibrant virtual event designed for service desks looking to harness the power of artificial intelligence and automation.
Training And Development
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ITIL®4 Foundation Course
Virtual
Service Desk Manager
Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Latest Resources
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02.09.25
Service Desk Manager – Professional Standard
Service Desk Manager (SDM) Professional Standard Service Desk Institute (SDI), in collaboration with PeopleCert—a global leader in the examination and...
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27.08.25
Delivering More Than Pizza: How Domino’s Built a High-Performing, Customer-Obsessed Service Desk
How Domino’s Built a High-Performing, Customer-Obsessed Service Desk What if your Service Desk could be more than a support function? What if it could...
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27.08.25
Proving ROI in ITSM: Millions Saved While Productivity Is Transformed
Proving ROI in ITSM: Millions Saved While Productivity Is Transformed... The most successful CIOs aren’t just running IT services; they’re proving...
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