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Virtual
No-touch ticketing – future or reality?
Join this webinar to explore how Ebbot AI in TOPdesk transforms ESM through ticket automation, chatbots for data security, and seamless integration across communication channels.
Virtual
ITSM Tech Takeover: Demo Day Extravaganza!
Get ready to witness innovative ITSM tools in action and discover how they can transform your service management!
Virtual
Rewiring the Connected Enterprise: Supercharging Incident Response with Unified ITSM
In this talk, Akshay zooms in on a single 24-hour window to show how interconnected roles in IT and beyond respond, recover, and innovate during an incident.
In-Person
From £75
Building a Happy Service Desk
Join us in person for an upbeat, interactive event dedicated to transforming the service desk experience! This event will focus on strategies to create a positive, people-first support environment...
Training And Development
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Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Essence of Experience (XLAs)
Virtual
Think Customer
Latest Resources
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16.05.25
Surrounded by Intelligence: Our New Reality
About the Author John Noctor, Chief Delivery Officer, SDI. Dedicated to driving customer success and delivering exceptional customer experiences,...
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08.05.25
Members only 
Improve Your Service Desk with May’s Premium Template Pack
We're excited to launch the first in a new monthly series of downloadable premium template packs exclusively for Premium Members. This month’s...
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07.05.25
The Global Best Practice Standard for Service Desk – Version 9
NEW Version 9.0 Available Now The Global Best Practice Standard for Service Desk is one of the most powerful tools available to support your continual...
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