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Virtual
The XLA Journey: From The Peak To The Slopes-Part 1
Join us for Part 1 of this ground breaking event, experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
Virtual
Mastering AI and Automation for Seamless Support
Join us for our “AI & Automation in Action Summit,” a vibrant virtual event designed for service desks looking to harness the power of artificial intelligence and automation.
Virtual
The Road To World Class: How Runshaw Became The 1st Educational Organisation to Achieve 5 Star Certification
How does a College based in Lancashire UK, become the first academic institution and public sector organisation to achieve ‘World – Class’ Service Desk Certification status? How did...
Virtual
The XLA Journey: From The Peak To The Slopes-Part 2
Join us for Part 2 of this ground breaking event, experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
Training And Development
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Metrics & Reporting
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Metrics & Reporting
Virtual
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Latest Resources
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06.10.25
We’re Delighted To Announce Our SDI Awards 2026 Shortlist
We’re delighted to announce the shortlist for the SDI Awards 2026! This year’s entries showcased incredible dedication, innovation, and passion...
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25.09.25
Members only 
A Valuable New Benefit for SDI Members
*NEW* SDI Member Benefit: Free 30-Minute Consultation with IT expert Damian Bowen At SDI, our mission is to help our members deliver brilliant service...
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15.09.25
Stop Saying “We’ve Always Done It This Way” — Make Service Desk Change Stick
In IT support, the biggest barrier to progress isn’t budget or tools — it’s mindset. Every service desk leader has heard it: “We’ve always done...
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