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Four colleagues celebrate together at a desk in a bright, modern office. Smiling and cheering, they appear excited while looking at documents or a laptop—perhaps marking the achievement of their Service Desk Certification.

Service Desk Certification

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Recruitment

Specialist Recruitment

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SDI Awards

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Upcoming Events

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AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support

Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.

DATE: 23rd September 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
VirtualVirtual

Making Knowledge AI-Ready: ITSM Tools Demo Day

Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.

DATE: 14th October 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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Making Knowledge AI-Ready: ITSM Tools Demo Day
VirtualVirtual

Beyond ITSM: Creating a Simpler, More Connected Service Experience

Discover how to reduce complexity and create a simpler, more connected service experience.

DATE: 28th October 2026
TIME: 10:00 AM - 11:00 AM GMT
duration: 1 Hour
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Beyond ITSM: Creating a Simpler, More Connected Service Experience
VirtualIn-Person

From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
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The Happiness Effect

Training And Development

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Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 08th - 10th June 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 25th - 27th May 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 13th - 15th April 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Skills every modern service desk manager needs (beyond certification)

16.09.26

Skills every modern service desk manager needs (beyond certification)

An ITIL qualification or vendor certification can provide a valuable foundation, but it does not automatically make someone an effective service desk...

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The Empty Yes – On Burnout, Service Desks, and Metrics

15.09.26

Members only

The Empty Yes – On Burnout, Service Desks, and Metrics

The Gang of Stigma Series Written with the assistance of Claude, Anthropic’s AI. Without the contributions of Sophie Hussey, Alex Harding, Faith Thomas...

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Premium Template: Incident Management Procedure

15.09.26

Members only

Premium Template: Incident Management Procedure

Keep incident handling consistent, efficient, and under control with this Incident Management Procedure template, designed specifically for service desk...

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