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Service Desk Certification

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Upcoming Events

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Making Knowledge AI-Ready: ITSM Tools Demo Day

Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.

DATE: 14th October 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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Making Knowledge AI-Ready: ITSM Tools Demo Day
VirtualVirtual

Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts

Modern IT and engineering teams need more than alerts to manage incidents effectively. Explore how a smarter approach to incident response can help teams improve visibility, collaboration and...

DATE: 28th October 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
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Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts
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From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
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The Happiness Effect
VirtualVirtual

Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Is your ITSM platform no longer delivering the value you need? Discover how to assess your options and make a smoother move to a platform that works better for your organisation.

DATE: 17th November 2026
TIME: 10:00 AM - 11:00 AM GMT
duration: 1 Hour
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Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Training And Development

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A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 08th - 10th June 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 25th - 27th May 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 13th - 15th April 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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We’re Delighted To Announce Our SDI Awards 2027 Shortlist

25.09.26

We’re Delighted To Announce Our SDI Awards 2027 Shortlist

We’re delighted to announce the shortlist for the SDI Awards 2027! This year’s entries showcased incredible dedication, innovation, and passion...

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Be a Goldfish: 8 Leadership Lessons for Service Desk Teams

22.09.26

Be a Goldfish: 8 Leadership Lessons for Service Desk Teams

Written by John Noctor   I love a bit of Ted Lasso. It’s funny, warm and relentlessly kind, but underneath all of that, there are some...

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Skills every modern service desk manager needs (beyond certification)

16.09.26

Skills every modern service desk manager needs (beyond certification)

An ITIL qualification or vendor certification can provide a valuable foundation, but it does not automatically make someone an effective service desk...

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