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Virtual

Beyond Benchmarking

Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success. 

DATE: 26th February 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Beyond Benchmarking
Virtual

ITSM : de centre de coûts à levier stratégique pour l’entreprise

Rejoignez-nous aujourd’hui pour découvrir comment faire de l’ITSM un levier stratégique et optimiser l’efficacité de vos services IT.

DATE: 10th March 2026
TIME: 11:00 AM - 12:00 PM CET
duration: 1 Hour
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ITSM : de centre de coûts à levier stratégique pour l’entreprise
In-Person

SDI Conference: Spark 26

Get ready to ignite bold ideas, illuminate the future of ITSM, and innovate with the best at the SDI Spark26 Conference—where service excellence takes centre stage!

DATE: 19th - 20th March 2026
TIME: 8:00 AM - 1:30 PM GMT
duration: 20 Hours 59 Minutes
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SDI Conference: Spark 26
Virtual

Copilot Tools For ITSM: Empowering the People Behind the Tickets

Join us at ITSM Tools Day to explore how copilots are empowering modern service desks.

DATE: 15th April 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Copilot Tools For ITSM: Empowering the People Behind the Tickets

Training And Development

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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 09th - 10th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 28th - 29th September 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 20th - 21st July 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Experience isn’t just part of the service, it is the service

19.02.26

Experience isn’t just part of the service, it is the service

Experience isn’t just part of the service, it is the service By Charlie Whitehead, Head of Operations Excellence, Computacenter For years, the only...

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AI-Powered Service Desk: We Tested Best AI Prompt Frameworks

19.02.26

AI-Powered Service Desk: We Tested Best AI Prompt Frameworks

When it comes to ChatGPT prompts, finding the right framework is key! It can totally transform your AI-generated responses, making them more...

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15 CPD Points at SDI Conference

18.02.26

15 CPD Points at SDI Conference

Spark26: The SDI Conference Earns Attendees 15 CPD Points for their ITIL Certifications The Service Desk Institute (SDI) is thrilled to announce that...

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