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Our next Service Desk Manager Certification Course is 8-11 December 2025

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Virtual

ITSM Demo Day: The Age of Agentic AI

Join industry leaders and innovators as we look ahead to a future where the service desk isn’t just efficient; it’s intelligent, adaptive, and outcome-driven. 

DATE: 28th January 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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ITSM Demo Day: The Age of Agentic AI
Virtual

Where the Best Service Desks Are Made (Not Born)

Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success.

DATE: 26th February 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Where the Best Service Desks Are Made (Not Born)
In-Person

SDI Conference: Spark 26

Get ready to ignite bold ideas, illuminate the future of ITSM, and innovate with the best at the SDI Spark26 Conference—where service excellence takes centre stage!

DATE: 19th - 20th March 2026
TIME: 8:00 AM - 1:30 PM GMT
duration: 20 Hours 59 Minutes
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SDI Conference: Spark 26
Virtual

Copilot Tools For ITSM: Empowering the People Behind the Tickets

Join us at ITSM Tools Day to explore how copilots are empowering modern service desks.

DATE: 15th April 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Copilot Tools For ITSM: Empowering the People Behind the Tickets

Training And Development

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Virtual

Metrics & Reporting

DATE: 30th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Metrics & Reporting

DATE: 18th May 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Think Customer

DATE: 26th October 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Maritime and Coastguard Agency: First Organisation Audited Against the Global Best Practice Standard for Service Desk v9.0

04.12.25

Maritime and Coastguard Agency: First Organisation Audited Against the Global Best Practice Standard for Service Desk v9.0

The Maritime and Coastguard Agency (MCA) is set to become the first organisation to undergo a Service Desk Certification (SDC) audit using the newly...

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Finding the Magic: Why Mark Boyer Says the Future of IT Won’t Come From IT

25.11.25

Finding the Magic: Why Mark Boyer Says the Future of IT Won’t Come From IT

At SDI Spark 26 this March, keynote speaker Mark Boyer will take centre stage with a provocative message: “The next great idea for IT services won’t...

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Service Desk Certification: Business Case Guide

17.11.25

Service Desk Certification: Business Case Guide

Organisations often say the toughest part of change is proving the value.With this guide, you’ll learn how to create a strong business case for Service...

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