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Rebooting the Service Desk
Technology and innovation are helping service desk teams work smarter, collaborate better, and make a bigger impact every day.
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Service Desk & IT Support Show (SITS) 2026
The Service Desk & IT Support Show 2026 is the UK’s leading event for service desk and IT support professionals, bringing together experts, solution providers, and practitioners to share...
In-Person
Member's Only 
SDI Member Meet Up
We’re heading to Mansfield for something brand new, our very first member meetup, hosted at one of our member offices, and you’re invited to be part of it. This relaxed, people-first session is...
Virtual
You Don’t Have an AI Problem – You Have a Data Problem
Most organisations have an AI data problem, not an AI problem. Learn how to fix it and prepare for AI success.
Training And Development
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ITIL 4 Practitioner: IT Asset Management (eLearning)
Virtual
ITIL® Foundation Bridge (Version 5)
Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Latest Resources
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27.04.26
The Phones Are Ringing. Who’s Really Listening?
By Daniel Breston (BatDan) — Industry Ambassador, SDI & itSMF UK The phones are ringing. Not one or two. All of them. And the chat queue...
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01.04.26
From “We’re Not Ready” to Award Winners: Emerald Publishing’s SDI Awards Journey
When Emerald Publishing entered the SDI Awards 2026, they weren’t confident they would win. In fact, they weren’t even sure they were ready to enter...
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30.03.26
How Capgemini Showcased Their Global Service Desk Transformation
What does excellence look like at enterprise scale? For Capgemini Technology Services India, it meant transforming their internal global service desk...
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