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SDI Service Desk Meet Up
We’re heading to Mansfield for something brand new, our very first service desk meetup, hosted at one of our member offices, and you’re invited to be part of it. This relaxed, people-first...
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You Don’t Have an AI Problem – You Have a Data Problem
Most organisations have an AI data problem, not an AI problem. Learn how to fix it and prepare for AI success.
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Discover ITSM Tools Week: Find your dream ITSM tool
Discover cutting-edge ITSM tools and technologies transforming service delivery at ITSM Tools Week 2026. Join five days of demos and inspiration.
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How To Win an SDI Award 2027
Want to give your entry the best possible chance? Hear top tips from SDI Awards judges and winners, then ask your questions live in our interactive Q&A.
Training And Development
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ITIL® Foundation Bridge (Version 5)
ITIL 4 Practitioner: IT Asset Management (eLearning)
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ITIL® Foundation Bridge (Version 5)
Latest Resources
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18.05.26
Tata Communications achieve 60% reduction in customer portal tickets
IT leaders are under increasing pressure to improve service quality while reducing costs, increasing efficiency, and supporting wider business...
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28.04.26
Service Desk Manager Course: Fast-Track Your IT Support Leadership Career
Fast-Track Your IT Support Leadership Career If you want to move from being a strong technical support professional to a confident, recognised people...
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27.04.26
The Phones Are Ringing. Who’s Really Listening?
By Daniel Breston (BatDan) — Industry Ambassador, SDI & itSMF UK The phones are ringing. Not one or two. All of them. And the chat queue...
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