Skip to content

Service Desk Analyst Qualification Course: Choose your date Down arrow

SDI Logo
Events

ITSM Events & Networking

Down arrow
Four colleagues celebrate together at a desk in a bright, modern office. Smiling and cheering, they appear excited while looking at documents or a laptop—perhaps marking the achievement of their Service Desk Certification.

Service Desk Certification

Down arrow
Recruitment

Specialist Recruitment

Down arrow
Two people in formal attire dance under colourful lights at the SDI Awards 2023, hosted by the Service Desk Institute (SDI), smiling and raising their hands in celebration. A screen displaying the event’s name shines in the background.

SDI Awards

Down arrow

Upcoming Events

View All Events Down arrow
VirtualVirtual

Making Knowledge AI-Ready: ITSM Tools Demo Day

Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.

DATE: 14th October 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
View Event
Making Knowledge AI-Ready: ITSM Tools Demo Day
VirtualVirtual

Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts

Modern IT and engineering teams need more than alerts to manage incidents effectively. Explore how a smarter approach to incident response can help teams improve visibility, collaboration and...

DATE: 28th October 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
View Event
Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts
VirtualIn-Person

From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
View Event
The Happiness Effect
VirtualVirtual

Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Is your ITSM platform no longer delivering the value you need? Discover how to assess your options and make a smoother move to a platform that works better for your organisation.

DATE: 17th November 2026
TIME: 10:00 AM - 11:00 AM GMT
duration: 1 Hour
View Event
Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Training And Development

View All Courses Down arrow
Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 08th - 10th June 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
Learn More
Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 25th - 27th May 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
Learn More
Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 13th - 15th April 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
Learn More

Latest Resources

View all Resources Down arrow
Eight AI Traps Every Service Desk Walks Into (And How to Avoid Them)

05.10.26

Eight AI Traps Every Service Desk Walks Into (And How to Avoid Them)

By John Noctor, Chief Customer Success Officer   Nobody sets out to get AI wrong. That is the part most articles on this subject miss, and it...

Read More
How to Choose Incident Management Tools

01.10.26

How to Choose Incident Management Tools

Incident management tools help service teams restore normal service as quickly as possible when something goes wrong. The right platform brings together...

Read More
Clifford Chance and Microland – Global IT Service Centre Secures World-Class 5-Star Certification for Third Consecutive Year

30.09.26

Clifford Chance and Microland – Global IT Service Centre Secures World-Class 5-Star Certification for Third Consecutive Year

The Service Desk Institute is delighted to recognise the Global IT Service Centre for achieving SDI World Class 5-Star certification for the third...

Read More