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Service Desk Certification

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Specialist Recruitment

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Two people in formal attire dance under colourful lights at the SDI Awards 2023, hosted by the Service Desk Institute (SDI), smiling and raising their hands in celebration. A screen displaying the event’s name shines in the background.

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Upcoming Events

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You Don’t Have an AI Problem – You Have a Data Problem

Most organisations have an AI data problem, not an AI problem. Learn how to fix it and prepare for AI success.

DATE: 28th May 2026
TIME: 11:00 AM - 12:00 PM GMT
duration: 1 Hour
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You Don’t Have an AI Problem – You Have a Data Problem
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Discover ITSM Tools Week: Find your dream ITSM tool

Discover cutting-edge ITSM tools and technologies transforming service delivery at ITSM Tools Week 2026. Join five days of demos and inspiration.

DATE: 01st - 05th June 2026
TIME: 10:00 AM - 11:00 AM BST
duration: 1 Hour
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Discover ITSM Tools Week: Find your dream ITSM tool
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How To Win an SDI Award 2027

Want to give your entry the best possible chance? Hear top tips from SDI Awards judges and winners, then ask your questions live in our interactive Q&A.

DATE: 16th June 2026
TIME: 2:00 PM - 3:00 PM BST
duration: 1 Hour
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How To Win an SDI Award 2027
Virtual

From First Signal to Final Fix: Building IT Resilience that Compounds

Build IT resilience with a proactive approach that reduces downtime and improves incident management.

DATE: 25th June 2026
TIME: 11:00 AM - 12:00 PM GMT
duration: 1 Hour
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From First Signal to Final Fix: Building IT Resilience that Compounds

Training And Development

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A woman with curly hair in a sleeveless dress sits at a round table, working on a laptop in a modern, bright office space with large glass windows—a hub for specialist recruitment services.

ITIL® Foundation Bridge (Version 5)

DATE: 30th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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ITIL 4 Practitioner: IT Asset Management (eLearning)

DATE: 16th December - 01st January 1970
TIME: -
duration: 0 Hour
Location:
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A woman with curly hair in a sleeveless dress sits at a round table, working on a laptop in a modern, bright office space with large glass windows—a hub for specialist recruitment services.

ITIL® Foundation Bridge (Version 5)

DATE: 22nd June 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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From Benchmarking to Winning: Akita’s SDI Awards Journey

22.05.26

From Benchmarking to Winning: Akita’s SDI Awards Journey

When Akita first entered the SDI Awards in 2025, they weren’t expecting perfection. In fact, they openly recognised that some areas of their customer...

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Enterprise Service Management Software: Extending ITSM Practices Across the Business

21.05.26

Enterprise Service Management Software: Extending ITSM Practices Across the Business

Enterprise Service Management Software: Taking ITSM Practices Business-Wide  Enterprise Service Management (ESM) software extends proven service...

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Supporting IT Managers: Top Training Programs for Leadership in 2026 

21.05.26

Supporting IT Managers: Top Training Programs for Leadership in 2026 

Support manager training no longer focuses solely on operational know-how but rather on leadership-based training that is strategy, people, and service...

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