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Upcoming Events

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Building AI-Ready Operations: The Five-Stage ServiceOps Maturity Roadmap

Learn how modern incident management reduces downtime, improves resilience, and helps IT teams move beyond reactive support.

DATE: 22nd July 2026
TIME: 11:00 AM - 12:00 PM GMT
duration: 1 Hour
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Building AI-Ready Operations: The Five-Stage ServiceOps Maturity Roadmap
VirtualVirtual

AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support

Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.

DATE: 23rd September 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
VirtualVirtual

Making Knowledge AI-Ready: ITSM Tools Demo Day

Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.

DATE: 14th October 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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Making Knowledge AI-Ready: ITSM Tools Demo Day
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From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
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The Happiness Effect

Training And Development

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A diverse group of five people smiling and collaborating around a table with documents, coffee cups, and digital devices in a bright, modern office setting.

ITIL Specialist: Monitor, Support, Fulfil

DATE: 03rd - 05th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 13th - 14th October 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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ITIL® Foundation Course (Aligned to New ITIL/ITIL 5) (eLearning)

DATE: 16th December - 01st January 1970
TIME: -
duration: 0 Hour
Location:
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Latest Resources

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How Betsi Cadwaladr University Health Board Strengthened Service Excellence Through Continual Improvement

14.07.26

How Betsi Cadwaladr University Health Board Strengthened Service Excellence Through Continual Improvement

Continual improvement isn't about making one big change. It's about building on success year after year, making improvements, and using insight to deliver...

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ITSM Tool Implementation Project Plan: 10 Practical Steps from Selection to Go-Live

09.07.26

ITSM Tool Implementation Project Plan: 10 Practical Steps from Selection to Go-Live

Selecting an ITSM platform is a major step, but it is not where value is realised. The real return comes from implementing the tool well, aligning...

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Five Years of Continual Improvement: Ulster University Achieves 4-Star Service Desk Certification

08.07.26

Five Years of Continual Improvement: Ulster University Achieves 4-Star Service Desk Certification

When we see organisations achieve a high Service Desk Certification rating, it's easy to focus on the end result, the score, or the recognition. But the...

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