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Virtual
From Door One to Enterprise Symphony: Data Driven Service Delivery for Modern Organisations
Join today to see how the ESM framework streamlines enterprise service delivery across IT, HR, Finance, and more.
Virtual
ITSM Demo Day: The Age of Agentic AI
Join industry leaders and innovators as we look ahead to a future where the service desk isn’t just efficient; it’s intelligent, adaptive, and outcome-driven.
Virtual
Beyond Benchmarking
Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success.
Virtual
ITSM : de centre de coûts à levier stratégique pour l’entreprise
Rejoignez-nous aujourd’hui pour découvrir comment faire de l’ITSM un levier stratégique et optimiser l’efficacité de vos services IT.
Training And Development
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Virtual
ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)
Virtual
ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)
Virtual
ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)
Latest Resources
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06.02.26
From 42 Desks to Intelligent Support: The Road to Success
From 42 Desks to Intelligent Support: The Road to Success By Andrew Hardwick, End User Services Operations Director and Katie Morlino, Service Solutions...
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06.02.26
When a “great” service desk is a warning sign
When a “great” service desk is a warning sign By Mark Boyer, Service Operations Director, Softcat We have a strange habit in IT. When the...
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03.02.26
Service Desk Manager Professional Standard Update (v9) – What’s Changed?
Service Desk Manager Professional Standard Update (v9) - What's Changed? The latest version of the Service Desk Manager Professional Standard (v9) is...
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