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Virtual
AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.
Virtual
Making Knowledge AI-Ready: ITSM Tools Demo Day
Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.
Virtual
Beyond ITSM: Creating a Simpler, More Connected Service Experience
Discover how to reduce complexity and create a simpler, more connected service experience.
In-Person
From £75
The Happiness Effect
“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...
Training And Development
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ITIL® Transformation (Version 5) – eLearning
ITIL® Experience (Version 5) – eLearning
ITIL® Service (Version 5) – eLearning
Latest Resources
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16.09.26
Skills every modern service desk manager needs (beyond certification)
An ITIL qualification or vendor certification can provide a valuable foundation, but it does not automatically make someone an effective service desk...
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15.09.26
Members only 
The Empty Yes – On Burnout, Service Desks, and Metrics
The Gang of Stigma Series Written with the assistance of Claude, Anthropic’s AI. Without the contributions of Sophie Hussey, Alex Harding, Faith Thomas...
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15.09.26
Members only
Premium Template: Incident Management Procedure
Keep incident handling consistent, efficient, and under control with this Incident Management Procedure template, designed specifically for service desk...
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