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Upcoming Events
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Virtual
Service Desk Security Summit
Join this event to learn how to protect users, data, and access at the Service Desk Security Summit. Strengthen your service desk’s cybersecurity skills and resilience.
Virtual
Building AI-Ready Operations: The Five-Stage ServiceOps Maturity Roadmap
Learn how modern incident management reduces downtime, improves resilience, and helps IT teams move beyond reactive support.
Virtual
AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.
Virtual
Making Knowledge AI-Ready: ITSM Tools Demo Day
Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.
Training And Development
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Virtual
ITIL Specialist: Monitor, Support, Fulfil
Virtual
ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)
ITIL® Foundation Course (Aligned to New ITIL/ITIL 5) (eLearning)
Latest Resources
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08.07.26
Five Years of Continual Improvement: Ulster University Achieves 4-Star Service Desk Certification
When we see organisations achieve a high Service Desk Certification rating, it's easy to focus on the end result, the score, or the recognition. But the...
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08.07.26
Raising the Bar: Best Practice Training for Modern Service Desks
Service desks have always had a lot to juggle, but the expectations on today’s teams are higher than ever. Analysts need to solve problems quickly,...
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07.07.26
IT Service Delivery Manager: Role, Skills, Tools and KPIs
An IT Service Delivery Manager is responsible for making sure IT services are stable, responsive, measurable and aligned with business needs. The role...
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