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Service Desk Certification

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Upcoming Events

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Making Knowledge AI-Ready: ITSM Tools Demo Day

Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.

DATE: 14th October 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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Making Knowledge AI-Ready: ITSM Tools Demo Day
VirtualVirtual

Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts

Modern IT and engineering teams need more than alerts to manage incidents effectively. Explore how a smarter approach to incident response can help teams improve visibility, collaboration and...

DATE: 28th October 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
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Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts
VirtualIn-Person

From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
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The Happiness Effect
VirtualVirtual

Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Is your ITSM platform no longer delivering the value you need? Discover how to assess your options and make a smoother move to a platform that works better for your organisation.

DATE: 17th November 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
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Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Training And Development

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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 13th - 16th December 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 22nd - 25th November 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 25th - 28th October 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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What the Latest UK AI Adoption Statistics Mean for Service Desks

13.10.26

What the Latest UK AI Adoption Statistics Mean for Service Desks

Research by the Federal Reserve Bank of St. Louis compared AI use among workers in the US and six European countries. In early 2026, around 36% of UK...

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Eight AI Traps Every Service Desk Walks Into (And How to Avoid Them)

08.10.26

Eight AI Traps Every Service Desk Walks Into (And How to Avoid Them)

By John Noctor, Chief Customer Success Officer   Nobody sets out to get AI wrong. That is the part most articles on this subject miss, and it...

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Enterprise ITSM Platforms Worth Evaluating in 2026

06.10.26

Enterprise ITSM Platforms Worth Evaluating in 2026

Enterprise service desks often support thousands of users, multiple business units and increasingly complex technology environments. At that...

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