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Upcoming Events
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In-Person
Member's Only 
SDI Member Meet Up
We’re heading to Mansfield for something brand new, our very first member meetup, hosted at one of our member offices, and you’re invited to be part of it. This relaxed, people-first session is...
Virtual
From Door One to Enterprise Symphony: Data Driven Service Delivery for Modern Organisations
Join today to see how the ESM framework streamlines enterprise service delivery across IT, HR, Finance, and more.
Virtual
ITSM Demo Day: The Age of Agentic AI
Join industry leaders and innovators as we look ahead to a future where the service desk isn’t just efficient; it’s intelligent, adaptive, and outcome-driven.
Virtual
Beyond Benchmarking
Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success.
Training And Development
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ITIL 4 Leader: Digital and IT Strategy (eLearning)
ITIL 4 Specialist: Create, Deliver, Support (eLearning)
ITIL 4 Practitioner: Service Desk (eLearning)
Latest Resources
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28.01.26
The Forgotten Art of Service Catalogues
The Forgotten Art of Service Catalogues By Sophie Hussey, Senior Technology & Service Management Consultant, Lapis Consulting Services...
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28.01.26
Defining Your Values For Authentic IT service Leadership
Defining Your Values: A Practical Path to Authenticity By Sophie Hussey, Senior Technology & Service Management Consultant, Lapis Consulting Services...
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28.01.26
User-centred design thinking
Having the User at the Heart of Everything You Do (When It Actually Matters) By Nikki Saxton-Maund, Digital & Technology Services (DTS) Service...
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