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Virtual

ITSM : de centre de coûts à levier stratégique pour l’entreprise

Rejoignez-nous aujourd’hui pour découvrir comment faire de l’ITSM un levier stratégique et optimiser l’efficacité de vos services IT.

DATE: 10th March 2026
TIME: 11:00 AM - 12:00 PM CET
duration: 1 Hour
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ITSM : de centre de coûts à levier stratégique pour l’entreprise
In-Person

SDI Conference: Spark 26

Get ready to ignite bold ideas, illuminate the future of ITSM, and innovate with the best at the SDI Spark26 Conference—where service excellence takes centre stage!

DATE: 19th - 20th March 2026
TIME: 8:00 AM - 1:30 PM GMT
duration: 20 Hours 59 Minutes
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SDI Conference: Spark 26
Virtual

Copilot Tools For ITSM: Empowering the People Behind the Tickets

Join us at ITSM Tools Day to explore how copilots are empowering modern service desks.

DATE: 15th April 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Copilot Tools For ITSM: Empowering the People Behind the Tickets
Virtual

Rebooting the Service Desk

Technology and innovation are helping service desk teams work smarter, collaborate better, and make a bigger impact every day.

DATE: 07th May 2026
TIME: 10:30 AM - 3:00 PM CST
duration: 4 Hours 30 Minutes
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Rebooting the Service Desk

Training And Development

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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 09th - 10th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 28th - 29th September 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 20th - 21st July 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Why Copilot Tools Are Your Team’s Next Competitive Advantage

27.02.26

Why Copilot Tools Are Your Team’s Next Competitive Advantage

Future-Proofing the Service Desk: Why Copilot Tools Are Your Team’s Next Competitive Advantage If you’ve spent any time in a service desk over the...

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Why Observability for Service Desks Matters More Than Ever

27.02.26

Why Observability for Service Desks Matters More Than Ever

From Visibility to Action: Why Observability for Service Desks Matters More Than Ever In modern digital environments, service desks are under increasing...

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AI in Service Management: Why Data & Readiness Matter

26.02.26

AI in Service Management: Why Data & Readiness Matter

Mind the Gap: Why Data and Organisational Readiness Determine AI Success in Service Management By Darren Rose, Service Transformation Partner, FSP AI...

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