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Virtual
ITSM Demo Day: The Age of Agentic AI
Join industry leaders and innovators as we look ahead to a future where the service desk isn’t just efficient; it’s intelligent, adaptive, and outcome-driven.
In-Person
Member's Only 
SDI Member Meet Up
We’re heading to Mansfield for something brand new, our very first member meetup, hosted at one of our member offices, and you’re invited to be part of it. This relaxed, people-first session is...
Virtual
From Door One to Enterprise Symphony: Data Driven Service Delivery for Modern Organisations
Join today to see how the ESM framework streamlines enterprise service delivery across IT, HR, Finance, and more.
Virtual
Where the Best Service Desks Are Made (Not Born)
Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success.
Training And Development
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ITIL 4 Specialist: Create, Deliver, Support (eLearning)
ITIL 4 Practitioner: Service Desk (eLearning)
ITIL 4 Practitioner: Change Enablement (eLearning)
Latest Resources
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04.12.25
Maritime and Coastguard Agency: First Organisation Audited Against the Global Best Practice Standard for Service Desk v9.0
The Maritime and Coastguard Agency (MCA) is set to become the first organisation to undergo a Service Desk Certification (SDC) audit using the newly...
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25.11.25
Finding the Magic: Why Mark Boyer Says the Future of IT Won’t Come From IT
At SDI Spark 26 this March, keynote speaker Mark Boyer will take centre stage with a provocative message: “The next great idea for IT services won’t...
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17.11.25
Service Desk Certification: Business Case Guide
Organisations often say the toughest part of change is proving the value.With this guide, you’ll learn how to create a strong business case for Service...
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