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In-Person
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SDI Member Meet-Up: IT Service Desk Secrets Unlocked
At this exclusive SDI Member Meet-Up ‘Secrets Unlocked’ hosted by BDO, you’ll hear directly from BDO and other leading organisations as they reveal how they have tackled real...
Virtual
AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.
Virtual
Making Knowledge AI-Ready: ITSM Tools Demo Day
Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.
Virtual
Beyond ITSM: Creating a Simpler, More Connected Service Experience
Discover how to reduce complexity and create a simpler, more connected service experience.
Training And Development
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ITIL® Transformation (Version 5) – eLearning
ITIL® Experience (Version 5) – eLearning
ITIL® Service (Version 5) – eLearning
Latest Resources
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16.09.26
Skills every modern service desk manager needs (beyond certification)
An ITIL qualification or vendor certification can provide a valuable foundation, but it does not automatically make someone an effective service desk...
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15.09.26
Members only
The Empty Yes – On Burnout, Service Desks, and Metrics
The Gang of Stigma Series Written with the assistance of Claude, Anthropic’s AI. Without the contributions of Sophie Hussey, Alex Harding, Faith Thomas...
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15.09.26
Members only
Premium Template: Incident Management Procedure
Keep incident handling consistent, efficient, and under control with this Incident Management Procedure template, designed specifically for service desk...
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