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Virtual
Discover ITSM Tools Week: Find your dream ITSM tool
Discover cutting-edge ITSM tools and technologies transforming service delivery at ITSM Tools Week 2026. Join five days of demos and inspiration.
Virtual
How To Win an SDI Award 2027
Want to give your entry the best possible chance? Hear top tips from SDI Awards judges and winners, then ask your questions live in our interactive Q&A.
From First Signal to Final Fix: Building IT Resilience that Compounds
Build IT resilience with a proactive approach that reduces downtime and improves incident management.
Virtual
Raising the Bar: Best Practice Training for Modern Service Desks
Discover what we mean by “best practice”, why training matters so much right now, and what to focus on to help build your team’s skills, confidence and consistency.
Training And Development
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ITIL® Foundation Course (Aligned to New ITIL/ITIL 5) (eLearning)
Virtual
ITIL® Foundation Bridge (Version 5)
ITIL 4 Practitioner: IT Asset Management (eLearning)
Latest Resources
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04.06.26
Service Desk Analyst of the Year 2026: Meet Michael Montgomery
When SDI's Service Desk Analyst of the Year 2026 Michael Montgomery first got involved with the SDI Awards, winning wasn't on his radar. In fact,...
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22.05.26
From Benchmarking to Winning: Akita’s SDI Awards Journey
When Akita first entered the SDI Awards in 2025, they weren’t expecting perfection. In fact, they openly recognised that some areas of their customer...
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21.05.26
Enterprise Service Management Software: Extending ITSM Practices Across the Business
Enterprise Service Management Software: Taking ITSM Practices Business-Wide Enterprise Service Management (ESM) software extends proven service...
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