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Upcoming Events

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Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts

Modern IT and engineering teams need more than alerts to manage incidents effectively. Explore how a smarter approach to incident response can help teams improve visibility, collaboration and...

DATE: 28th October 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
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Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts
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From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
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The Happiness Effect
VirtualVirtual

Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Is your ITSM platform no longer delivering the value you need? Discover how to assess your options and make a smoother move to a platform that works better for your organisation.

DATE: 17th November 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
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Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move
VirtualVirtual

Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

For Service Desk Managers, this isn’t a sales pitch, it’s solidarity. It’s clarity. It’s a rare moment to step out of the whirlwind and hear what truly works in the trenches of ITSM.

DATE: 18th November 2026
TIME: 10:30 AM - 3:00 PM GMT
duration: 4 Hours 30 Minutes
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Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

Training And Development

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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 13th - 16th December 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 22nd - 25th November 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 25th - 28th October 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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AI That Supports People: How Runshaw College Is Using AI in ITSM

22.10.26

AI That Supports People: How Runshaw College Is Using AI in ITSM

By Alex Harding, Head of IT Services, Runshaw College September gave us a practical test of how well this approach works. We handled 3,240 tickets, 23%...

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AI Readiness For The Service Desk: Why Foundations Come First

19.10.26

AI Readiness For The Service Desk: Why Foundations Come First

By Emma Spear, Chief Experience Officer, SDI If you lead IT, your board or executive team is probably asking some version of the same question: what...

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SDI Training Brochure

18.10.26

SDI Training Brochure

Why Choose Us? Service Desk Institute (SDI) is in a unique position; as the creators of the Global Best Practice Standard and the Professional Standards...

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