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In-Person
SDI Member Meet-Up: IT Service Desk Secrets Unlocked
At this exclusive SDI Member Meet-Up ‘Secrets Unlocked’ hosted by BDO, you’ll hear directly from BDO and other leading organisations as they reveal how they have tackled real...
Virtual
AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.
Virtual
Making Knowledge AI-Ready: ITSM Tools Demo Day
Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.
In-Person
From £75
The Happiness Effect
“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...
Training And Development
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Virtual
Proactive Problem Management
Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
ITIL Specialist: Monitor, Support, Fulfil
Latest Resources
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13.08.26
Advanced Incident Management Tools for IT Support Teams: Features to Consider
We're moving beyond the old days of basic ticket-logging tools. Advanced incident management can now significantly reduce downtime by being fully...
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29.07.26
ITSM Tools for Small Businesses: How to Choose the Right Platform for a 5–50 Person IT Team
Smaller IT teams are often expected to deliver the same level of responsiveness, consistency and visibility as much larger service organisations, but...
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15.07.26
ITSM Software Comparison Guide 2026: How to Evaluate Modern Tools
Finding the right ITSM software is becoming more and more complex. The market is rapidly changing, and vendors are getting more aggressive in touting...
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