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Four colleagues celebrate together at a desk in a bright, modern office. Smiling and cheering, they appear excited while looking at documents or a laptop—perhaps marking the achievement of their Service Desk Certification.

Service Desk Certification

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Recruitment

Specialist Recruitment

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Two people in formal attire dance under colourful lights at the SDI Awards 2023, hosted by the Service Desk Institute (SDI), smiling and raising their hands in celebration. A screen displaying the event’s name shines in the background.

SDI Awards

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Upcoming Events

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SDI Service Desk Meet Up

We’re heading to Mansfield for something brand new, our very first service desk meetup, hosted at one of our member offices, and you’re invited to be part of it. This relaxed, people-first...

DATE: 21st May 2026
TIME: 10:00 AM - 1:00 PM GMT
duration: 3 Hours
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SDI Service Desk Meet Up
VirtualVirtual

You Don’t Have an AI Problem – You Have a Data Problem

Most organisations have an AI data problem, not an AI problem. Learn how to fix it and prepare for AI success.

DATE: 28th May 2026
TIME: 11:00 AM - 12:00 PM GMT
duration: 1 Hour
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You Don’t Have an AI Problem – You Have a Data Problem
VirtualVirtual

Discover ITSM Tools Week: Find your dream ITSM tool

Discover cutting-edge ITSM tools and technologies transforming service delivery at ITSM Tools Week 2026. Join five days of demos and inspiration.

DATE: 01st - 05th June 2026
TIME: 10:00 AM - 11:00 AM BST
duration: 1 Hour
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Discover ITSM Tools Week: Find your dream ITSM tool
VirtualVirtual

How To Win an SDI Award 2027

Want to give your entry the best possible chance? Hear top tips from SDI Awards judges and winners, then ask your questions live in our interactive Q&A.

DATE: 16th June 2026
TIME: 2:00 PM - 3:00 PM BST
duration: 1 Hour
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How To Win an SDI Award 2027

Training And Development

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A woman with curly hair in a sleeveless dress sits at a round table, working on a laptop in a modern, bright office space with large glass windows—a hub for specialist recruitment services.

ITIL® Foundation Bridge (Version 5)

DATE: 30th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Five people collaborate around a table, discussing

ITIL 4 Practitioner: IT Asset Management (eLearning)

DATE: 16th December - 01st January 1970
TIME: -
duration: 0 Hour
Location:
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Virtual Virtual
A woman with curly hair in a sleeveless dress sits at a round table, working on a laptop in a modern, bright office space with large glass windows—a hub for specialist recruitment services.

ITIL® Foundation Bridge (Version 5)

DATE: 22nd June 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Enterprise Service Management Software: Extending ITSM Practices Across the Business

21.05.26

Enterprise Service Management Software: Extending ITSM Practices Across the Business

Enterprise Service Management Software: Taking ITSM Practices Business-Wide  Enterprise Service Management (ESM) software extends proven service...

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Supporting IT Managers: Top Training Programs for Leadership in 2026 

21.05.26

Supporting IT Managers: Top Training Programs for Leadership in 2026 

Support manager training no longer focuses solely on operational know-how but rather on leadership-based training that is strategy, people, and service...

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King’s Service Centre’s Improvement Journey: Raising Certification Scores Year on Year

20.05.26

King’s Service Centre’s Improvement Journey: Raising Certification Scores Year on Year

Inside King’s Service Centre’s Continual Improvement Journey: Raising Service Desk Certification Scores Year on Year Achieving Service Desk...

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