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Next Service Desk Manager Course: 18th - 21st May 2026 book online

Events

ITSM Events & Networking

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Four colleagues celebrate together at a desk in a bright, modern office. Smiling and cheering, they appear excited while looking at documents or a laptop—perhaps marking the achievement of their Service Desk Certification.

Service Desk Certification

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Recruitment

Specialist Recruitment

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Two people in formal attire dance under colourful lights at the SDI Awards 2023, hosted by the Service Desk Institute (SDI), smiling and raising their hands in celebration. A screen displaying the event’s name shines in the background.

SDI Awards

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Upcoming Events

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In-Person

SDI Service Desk Meet Up

We’re heading to Mansfield for something brand new, our very first service desk meetup, hosted at one of our member offices, and you’re invited to be part of it. This relaxed, people-first...

DATE: 21st May 2026
TIME: 10:00 AM - 1:00 PM GMT
duration: 3 Hours
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SDI Service Desk Meet Up
Virtual

You Don’t Have an AI Problem – You Have a Data Problem

Most organisations have an AI data problem, not an AI problem. Learn how to fix it and prepare for AI success.

DATE: 28th May 2026
TIME: 11:00 AM - 12:00 PM GMT
duration: 1 Hour
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You Don’t Have an AI Problem – You Have a Data Problem
Virtual

Discover ITSM Tools Week: Find your dream ITSM tool

Discover cutting-edge ITSM tools and technologies transforming service delivery at ITSM Tools Week 2026. Join five days of demos and inspiration.

DATE: 01st - 05th June 2026
TIME: 10:00 AM - 11:00 AM BST
duration: 1 Hour
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Discover ITSM Tools Week: Find your dream ITSM tool
Virtual

How To Win an SDI Award 2027

Want to give your entry the best possible chance? Hear top tips from SDI Awards judges and winners, then ask your questions live in our interactive Q&A.

DATE: 16th June 2026
TIME: 2:00 PM - 3:00 PM BST
duration: 1 Hour
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How To Win an SDI Award 2027

Training And Development

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Virtual

ITIL® Foundation Bridge (Version 5)

DATE: 30th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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ITIL 4 Practitioner: IT Asset Management (eLearning)

DATE: 16th December - 01st January 1970
TIME: -
duration: 0 Hour
Location:
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Virtual

ITIL® Foundation Bridge (Version 5)

DATE: 22nd June 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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King’s Service Centre’s Improvement Journey: Raising Certification Scores Year on Year

20.05.26

King’s Service Centre’s Improvement Journey: Raising Certification Scores Year on Year

Inside King’s Service Centre’s Continual Improvement Journey: Raising Service Desk Certification Scores Year on Year Achieving Service Desk...

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Tata Communications achieve 60% reduction in customer portal tickets

18.05.26

Tata Communications achieve 60% reduction in customer portal tickets

IT leaders are under increasing pressure to improve service quality while reducing costs, increasing efficiency, and supporting wider business...

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Service Desk Manager Course: Fast-Track Your IT Support Leadership Career 

28.04.26

Service Desk Manager Course: Fast-Track Your IT Support Leadership Career 

Fast-Track Your IT Support Leadership Career  If you want to move from being a strong technical support professional to a confident, recognised people...

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