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Upcoming Events
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In-Person
Service Desk & IT Support Show 2025
SITS – Service Desk and IT Support Show returns to Excel, London on 14 – 15 May 2025. Meet leading ITSM service providers to learn about the cutting edge software shaping the future of IT...
Virtual
No-touch ticketing – future or reality?
Join this webinar to explore how Ebbot AI in TOPdesk transforms ESM through ticket automation, chatbots for data security, and seamless integration across communication channels.
Virtual
ITSM Tech Takeover: Demo Day Extravaganza!
Get ready to witness innovative ITSM tools in action and discover how they can transform your service management!
Virtual
Rewiring the Connected Enterprise: Supercharging Incident Response with Unified ITSM
In this talk, Akshay zooms in on a single 24-hour window to show how interconnected roles in IT and beyond respond, recover, and innovate during an incident.
Training And Development
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Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Essence of Experience (XLAs)
Virtual
Think Customer
Latest Resources
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08.05.25
Members only 
Improve Your Service Desk with May’s Premium Template Pack
We're excited to launch the first in a new monthly series of downloadable premium template packs exclusively for Premium Members. This month’s...
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07.05.25
The Global Best Practice Standard for Service Desk – Version 9
NEW STANDARD, VERSION 9 COMING VERY SOON! This is where you will be able to download the latest Global Best Practice Standard for Service Desk, V9 in the...
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29.04.25
Employee Wellbeing in IT: How Resilient Professionals Thrive Under Pressure
Why burnout isn’t inevitable, and how the right training can help IT professionals build lasting resilience. Let’s start with the obvious: working in...
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