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It’s Time to Shift Your Service Desk to the Left

By Stuart Perkins, a GBS Service Management Architect at Smith and Nephew At this year’s annual SDI conference – SDI20 – I’ll be presenting on Smith and Nephew’s Global Business Services function, focusing on our “Shift-Left” strategy. Executed well, Shift-Left has steered us towards the “promised land” – maximising customer

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How New Ways of Working Can Help Improve Team Performance

By Sundeep Singh, Digital Service Manager working at Co-operative Trading Group How do you keep your teams happy and performing well whilst balancing busy workloads, priorities and keeping up with demands of transformation and change? Start with culture. More and more IT service teams are working closer with those developing products and

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Mental Health Has A Brand Problem

By Rob Stephenson, a global mental health campaigner and keynote speaker    Stop for a second and think of the words “mental health”. Go on, do it now. What images do you have in your head? Are you thinking of people with their head in their hands? People who are

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