Why join SDI? Successfully becoming a member of the Service Desk Institute shows a dedication to providing excellent service. SDI offers support through guides, research and training, plus the opportunity to network with industry leaders and other professionals committed to service improvement. Choose the right membership for you “Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. The difference this has made for our customers has been improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.” Antonia Jones, University of Leeds Join thousands of members in our global community of IT professionals. SDI membership allows use of the SDI logo as well as offering exclusive research and discounts on training, events, resourcing and Awards entries. Download the SDI membership brochure here.