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Virtual
ITSM Demo Day: The Age of Agentic AI
Join industry leaders and innovators as we look ahead to a future where the service desk isn’t just efficient; it’s intelligent, adaptive, and outcome-driven.
In-Person
Member's Only 
SDI Member Meet Up
We’re heading to Mansfield for something brand new, our very first member meetup, hosted at one of our member offices, and you’re invited to be part of it. This relaxed, people-first session is...
Virtual
From Door One to Enterprise Symphony: Data Driven Service Delivery for Modern Organisations
Join today to see how the ESM framework streamlines enterprise service delivery across IT, HR, Finance, and more.
Virtual
Beyond Benchmarking
Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success.
Training And Development
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ITIL 4 Leader: Digital and IT Strategy (eLearning)
ITIL 4 Specialist: Create, Deliver, Support (eLearning)
ITIL 4 Practitioner: Service Desk (eLearning)
Latest Resources
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12.01.26
Three Players Every Manager Will Lead
IT star performers burnout often begins quietly, long before anyone notices there’s a problem. It is 9 p.m. on a Friday, and Sarah, your most capable...
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12.01.26
The First Thing People Meet Is the Service
Most service desks now have a virtual assistant involved in some way... ...shaping the user experience of the service desk from the very first...
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04.12.25
Maritime and Coastguard Agency: First Organisation Audited Against the Global Best Practice Standard for Service Desk v9.0
The Maritime and Coastguard Agency (MCA) is set to become the first organisation to undergo a Service Desk Certification (SDC) audit using the newly...
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