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Virtual
Your CMDB is lying to you: What Greek tragedies teach us about incident management (and how to fix yours)
This webinar is perfect for IT leaders tired of playing defense and ready to get ahead of their next crisis.
Virtual
The XLA Journey: From The Peak To The Slopes-Part 2
Join us for Part 2 of this ground breaking event, experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
In-Person
From £75
Service Desk Excellence: Unleashing the Fun in Continual Improvement!
Get ready for Service Desk Excellence: Unleashing the Fun in Continual Improvement. This exciting in-person event is tailored for service desk professionals eager to elevate their skills and...
Virtual
International ITSM Tools In Action
Get ready for a jam-packed day of live demos & no-pressure exploration of the latest & greatest in ITSM tools. If you’re scouting for your next solution — this is the place to be.
Training And Development
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Virtual
Proactive Problem Management
Virtual
Metrics & Reporting
Virtual
Metrics & Reporting
Latest Resources
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29.10.25
We’re Delighted To Announce Our SDI Awards 2026 Finalists
We are thrilled to announce the finalists for the SDI Awards 2026! This year’s entries have shown outstanding dedication, innovation, and heart from...
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06.10.25
We’re Delighted To Announce Our SDI Awards 2026 Shortlist
We’re delighted to announce the shortlist for the SDI Awards 2026! This year’s entries showcased incredible dedication, innovation, and passion...
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25.09.25
Members only 
A Valuable New Benefit for SDI Members
*NEW* SDI Member Benefit: Free 30-Minute Consultation with IT expert Damian Bowen At SDI, our mission is to help our members deliver brilliant service...
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