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Virtual
Top 3 Use Cases for using experience data in ITSM
Join this webinar to discover how incorporating human experience into AI training leads to faster resolutions, fewer escalations, and higher employee satisfaction and trust.
Virtual
ITSM Demo Day: The Age of Agentic AI
Join industry leaders and innovators as we look ahead to a future where the service desk isn’t just efficient; it’s intelligent, adaptive, and outcome-driven.
Virtual
Where the Best Service Desks Are Made (Not Born)
Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success.
In-Person
SDI Conference: Spark 26
Get ready to ignite bold ideas, illuminate the future of ITSM, and innovate with the best at the SDI Spark26 Conference—where service excellence takes centre stage!
Training And Development
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Virtual
Proactive Problem Management
Virtual
Metrics & Reporting
Virtual
Metrics & Reporting
Latest Resources
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25.11.25
Finding the Magic: Why Mark Boyer Says the Future of IT Won’t Come From IT
At SDI Spark 26 this March, keynote speaker Mark Boyer will take centre stage with a provocative message: “The next great idea for IT services won’t...
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17.11.25
Service Desk Certification: Business Case Guide
Organisations often say the toughest part of change is proving the value.With this guide, you’ll learn how to create a strong business case for Service...
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30.10.25
10 Signs Your Service Desk Needs a Health Check
A high-performing service desk is essential for delivering quality IT support, maintaining end-user satisfaction, and enabling the wider business. But...
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