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SDI Member Meet-Up: IT Service Desk Secrets Unlocked
At this exclusive SDI Member Meet-Up ‘Secrets Unlocked’ hosted by BDO, you’ll hear directly from BDO and other leading organisations as they reveal how they have tackled real...
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AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.
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Making Knowledge AI-Ready: ITSM Tools Demo Day
Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.
In-Person
From £75
The Happiness Effect
“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...
Training And Development
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Virtual
Proactive Problem Management
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The Future of the IT Service Desk – Embracing AI & Automation
Virtual
ITIL Specialist: Monitor, Support, Fulfil
Latest Resources
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07.09.26
Integration Ops: Is This the Missing Piece in Modern Service Management?
By John Noctor, Service Desk Institute One of the advantages of spending far too much time thinking about service management is that every now and then...
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27.08.26
ITSM Automation Tools: Where to Start, What to Automate, and What to Avoid
Automation is now central to how modern service desks improve speed, consistency and experience. Many ITSM platforms include automation capabilities as...
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26.08.26
How to Write an XLA From Scratch
Creating an XLA from scratch is a process that's more about articulating what good IT support should look like than making that into a workable deal that...
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