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Upcoming Events

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AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support

Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.

DATE: 23rd September 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
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Making Knowledge AI-Ready: ITSM Tools Demo Day

Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.

DATE: 14th October 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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Making Knowledge AI-Ready: ITSM Tools Demo Day
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From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
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The Happiness Effect
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Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

For Service Desk Managers, this isn’t a sales pitch, it’s solidarity. It’s clarity. It’s a rare moment to step out of the whirlwind and hear what truly works in the trenches of ITSM.

DATE: 18th November 2026
TIME: 10:30 AM - 3:00 PM GMT
duration: 4 Hours 30 Minutes
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Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

Training And Development

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A diverse group of eight people sit around a wooden table in a modern office, collaborating on documents and laptops, while engaged in discussion. Papers, notebooks, coffee cups, and digital devices are scattered on the table.

Proactive Problem Management

DATE: 02nd November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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A glowing blue keyboard with a key featuring a human head profile and circuit pattern, symbolising artificial intelligence or technology integration, surrounded by other standard keyboard keys.

The Future of the IT Service Desk – Embracing AI & Automation

DATE: 26th October 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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A diverse group of five people smiling and collaborating around a table with documents, coffee cups, and digital devices in a bright, modern office setting.

ITIL Specialist: Monitor, Support, Fulfil

DATE: 03rd - 05th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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ITSM Software Comparison Guide 2026: How to Evaluate Modern Tools

15.07.26

ITSM Software Comparison Guide 2026: How to Evaluate Modern Tools

Finding the right ITSM software is becoming more and more complex. The market is rapidly changing, and vendors are getting more aggressive in touting...

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How Betsi Cadwaladr University Health Board Strengthened Service Excellence Through Continual Improvement

14.07.26

How Betsi Cadwaladr University Health Board Strengthened Service Excellence Through Continual Improvement

Continual improvement isn't about making one big change. It's about building on success year after year, making improvements, and using insight to deliver...

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ITSM Tool Implementation Project Plan: 10 Practical Steps from Selection to Go-Live

09.07.26

ITSM Tool Implementation Project Plan: 10 Practical Steps from Selection to Go-Live

Selecting an ITSM platform is a major step, but it is not where value is realised. The real return comes from implementing the tool well, aligning...

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