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International ITSM Tools In Action
Get ready for a jam-packed day of live demos & no-pressure exploration of the latest & greatest in ITSM tools. If you’re scouting for your next solution — this is the place to be.
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Top 3 Use Cases for using experience data in ITSM
Join this webinar to discover how incorporating human experience into AI training leads to faster resolutions, fewer escalations, and higher employee satisfaction and trust.
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ITSM Demo Day: The Age of Agentic AI
Join industry leaders and innovators as we look ahead to a future where the service desk isn’t just efficient; it’s intelligent, adaptive, and outcome-driven.
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Where the Best Service Desks Are Made (Not Born)
Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success.
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Latest Resources
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17.11.25
Service Desk Certification: Business Case Guide
Organisations often say the toughest part of change is proving the value.With this guide, you’ll learn how to create a strong business case for Service...
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30.10.25
10 Signs Your Service Desk Needs a Health Check
A high-performing service desk is essential for delivering quality IT support, maintaining end-user satisfaction, and enabling the wider business. But...
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29.10.25
We’re Delighted To Announce Our SDI Awards 2026 Finalists
We are thrilled to announce the finalists for the SDI Awards 2026! This year’s entries have shown outstanding dedication, innovation, and heart from...
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