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Service Desk Certification

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Upcoming Events

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Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts

Modern IT and engineering teams need more than alerts to manage incidents effectively. Explore how a smarter approach to incident response can help teams improve visibility, collaboration and...

DATE: 28th October 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
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Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts
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From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
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The Happiness Effect
VirtualVirtual

Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move

Is your ITSM platform no longer delivering the value you need? Discover how to assess your options and make a smoother move to a platform that works better for your organisation.

DATE: 17th November 2026
TIME: 3:00 PM - 4:00 PM GMT
duration: 1 Hour
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Breaking Up With Your ITSM Vendor: A Practical Guide to Making the Move
VirtualVirtual

Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

For Service Desk Managers, this isn’t a sales pitch, it’s solidarity. It’s clarity. It’s a rare moment to step out of the whirlwind and hear what truly works in the trenches of ITSM.

DATE: 18th November 2026
TIME: 10:30 AM - 3:00 PM GMT
duration: 4 Hours 30 Minutes
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Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

Training And Development

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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 13th - 16th December 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 22nd - 25th November 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
Four young professionals have a discussion round a table with a laptop and documents. Behind them, a flipchart displays colourful graphs and charts. The setting appears to be a modern office.

Service Desk Manager

DATE: 25th - 28th October 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Enterprise Service Management Software: Extending Service Management Beyond IT

27.10.26

Enterprise Service Management Software: Extending Service Management Beyond IT

Enterprise service management (ESM) applies service-management principles, workflows and technology across the organisation, not only within IT. It gives...

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We’re Delighted To Announce Our SDI Awards 2027 Finalists

27.10.26

We’re Delighted To Announce Our SDI Awards 2027 Finalists

We are thrilled to announce the finalists for the SDI Awards 2027! This year’s entries have been nothing short of incredible, bursting with dedication,...

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AI That Supports People: How Runshaw College Is Using AI in ITSM

22.10.26

AI That Supports People: How Runshaw College Is Using AI in ITSM

By Alex Harding, Head of IT Services, Runshaw College September gave us a practical test of how well this approach works. We handled 3,240 tickets, 23%...

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