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SDI Member Meet-Up: IT Service Desk Secrets Unlocked
At this exclusive SDI Member Meet-Up ‘Secrets Unlocked’ hosted by BDO, you’ll hear directly from BDO and other leading organisations as they reveal how they have tackled real...
Virtual
AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.
Virtual
Making Knowledge AI-Ready: ITSM Tools Demo Day
Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.
Virtual
Beyond ITSM: Creating a Simpler, More Connected Service Experience
Discover how to reduce complexity and create a simpler, more connected service experience.
Training And Development
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ITIL® Transformation (Version 5) – eLearning
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Latest Resources
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15.09.26
Members only
The Empty Yes – On Burnout, Service Desks, and Metrics
The Gang of Stigma Series Written with the assistance of Claude, Anthropic’s AI. Without the contributions of Sophie Hussey, Alex Harding, Faith Thomas...
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15.09.26
Members only
Premium Template: Incident Management Procedure
Keep incident handling consistent, efficient, and under control with this Incident Management Procedure template, designed specifically for service desk...
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07.09.26
Integration Ops: Is This the Missing Piece in Modern Service Management?
By John Noctor, Service Desk Institute One of the advantages of spending far too much time thinking about service management is that every now and then...
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