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In-Person
Service Desk & IT Support Show (SITS) 2026
The Service Desk & IT Support Show 2026 is the UK’s leading event for service desk and IT support professionals, bringing together experts, solution providers, and practitioners to share...
In-Person
Member's Only 
SDI Member Meet Up
We’re heading to Mansfield for something brand new, our very first member meetup, hosted at one of our member offices, and you’re invited to be part of it. This relaxed, people-first session is...
Virtual
You Don’t Have an AI Problem – You Have a Data Problem
Most organisations have an AI data problem, not an AI problem. Learn how to fix it and prepare for AI success.
Virtual
Discover ITSM Tools Week: Find your dream ITSM tool
Discover cutting-edge ITSM tools and technologies transforming service delivery at ITSM Tools Week 2026. Join five days of demos and inspiration.
Training And Development
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Virtual
ITIL® Foundation Bridge (Version 5)
ITIL 4 Practitioner: IT Asset Management (eLearning)
Virtual
ITIL® Foundation Bridge (Version 5)
Latest Resources
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28.04.26
Service Desk Manager Course: Fast-Track Your IT Support Leadership Career
Fast-Track Your IT Support Leadership Career If you want to move from being a strong technical support professional to a confident, recognised people...
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27.04.26
The Phones Are Ringing. Who’s Really Listening?
By Daniel Breston (BatDan) — Industry Ambassador, SDI & itSMF UK The phones are ringing. Not one or two. All of them. And the chat queue...
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01.04.26
From “We’re Not Ready” to Award Winners: Emerald Publishing’s SDI Awards Journey
When Emerald Publishing entered the SDI Awards 2026, they weren’t confident they would win. In fact, they weren’t even sure they were ready to enter...
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