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Virtual

Beyond Benchmarking

Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success. 

DATE: 26th February 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Beyond Benchmarking
Virtual

ITSM : de centre de coûts à levier stratégique pour l’entreprise

Rejoignez-nous aujourd’hui pour découvrir comment faire de l’ITSM un levier stratégique et optimiser l’efficacité de vos services IT.

DATE: 10th March 2026
TIME: 11:00 AM - 12:00 PM CET
duration: 1 Hour
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ITSM : de centre de coûts à levier stratégique pour l’entreprise
In-Person

SDI Conference: Spark 26

Get ready to ignite bold ideas, illuminate the future of ITSM, and innovate with the best at the SDI Spark26 Conference—where service excellence takes centre stage!

DATE: 19th - 20th March 2026
TIME: 8:00 AM - 1:30 PM GMT
duration: 20 Hours 59 Minutes
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SDI Conference: Spark 26
Virtual

Copilot Tools For ITSM: Empowering the People Behind the Tickets

Join us at ITSM Tools Day to explore how copilots are empowering modern service desks.

DATE: 15th April 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Copilot Tools For ITSM: Empowering the People Behind the Tickets

Training And Development

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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 09th - 10th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 28th - 29th September 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 20th - 21st July 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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15 CPD Points at SDI Conference

18.02.26

15 CPD Points at SDI Conference

Spark26: The SDI Conference Earns Attendees 15 CPD Points for their ITIL Certifications The Service Desk Institute (SDI) is thrilled to announce that...

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The First-Time Fix Trap: Why Your Best Metric Might Be Your Biggest Problem

17.02.26

The First-Time Fix Trap: Why Your Best Metric Might Be Your Biggest Problem

The First-Time Fix Trap: Why Your Best Metric Might Be Your Biggest Problem By Tarun Dewat, Head of IT Service Management, Sandwell & West...

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Why CSAT isn’t enough: What IT leaders need to see next

16.02.26

Why CSAT isn’t enough: What IT leaders need to see next

Why CSAT isn’t enough for modern IT leaders For decades, Customer Satisfaction (CSAT) has been the default measure of IT performance. It’s...

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