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Virtual
Building AI-Ready Operations: The Five-Stage ServiceOps Maturity Roadmap
Learn how modern incident management reduces downtime, improves resilience, and helps IT teams move beyond reactive support.
Virtual
AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.
Virtual
Making Knowledge AI-Ready: ITSM Tools Demo Day
Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.
In-Person
From £75
The Happiness Effect
“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...
Training And Development
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Virtual
ITIL Specialist: Monitor, Support, Fulfil
Virtual
ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)
ITIL® Foundation Course (Aligned to New ITIL/ITIL 5) (eLearning)
Latest Resources
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15.07.26
ITSM Software Comparison Guide 2026: How to Evaluate Modern Tools
Finding the right ITSM software is becoming more and more complex. The market is rapidly changing, and vendors are getting more aggressive in touting...
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14.07.26
How Betsi Cadwaladr University Health Board Strengthened Service Excellence Through Continual Improvement
Continual improvement isn't about making one big change. It's about building on success year after year, making improvements, and using insight to deliver...
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09.07.26
ITSM Tool Implementation Project Plan: 10 Practical Steps from Selection to Go-Live
Selecting an ITSM platform is a major step, but it is not where value is realised. The real return comes from implementing the tool well, aligning...
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