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Next Service Desk Manager course 8-11 September 2025, virtual from anywhere See course details

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Virtual

Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!

Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success! 

DATE: 10th September 2025
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!
Virtual

It’s not always the destination: Experience a modern ITSM with Freshservice’s Journeys

This webinar is perfect for IT leaders ready to transform their service delivery from reactive ticket management to a proactive, modern IT that connects the entire organisation.

DATE: 30th September 2025
TIME: 11:00 AM - 12:00 PM BST
duration: 1 Hour
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It’s not always the destination: Experience a modern ITSM with Freshservice’s Journeys
Virtual

The XLA Journey: From the Peak of Inflated Expectations to The Slopes of Enlightenment -Part 1

 Join us for Part 1 of this ground breaking event, experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.

DATE: 09th October 2025
TIME: 10:00 AM - 3:30 PM EDT
duration: 5 Hours 30 Minutes
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The XLA Journey: From the Peak of Inflated Expectations to The Slopes of Enlightenment -Part 1
Virtual

Mastering AI and Automation for Seamless Support

Join us for our “AI & Automation in Action Summit,” a vibrant virtual event designed for service desks looking to harness the power of artificial intelligence and automation.

DATE: 16th October 2025
TIME: 10:30 AM - 3:00 PM CST
duration: 4 Hours 30 Minutes
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Mastering AI and Automation for Seamless Support

Training And Development

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Virtual

ITIL®4 Foundation Course

DATE: 03rd - 04th December 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Service Desk Manager

DATE: 23rd - 26th February 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

The Future of the IT Service Desk – Embracing AI & Automation

DATE: 03rd December 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Delivering More Than Pizza: How Domino’s Built a High-Performing, Customer-Obsessed Service Desk

27.08.25

Delivering More Than Pizza: How Domino’s Built a High-Performing, Customer-Obsessed Service Desk

How Domino’s Built a High-Performing, Customer-Obsessed Service Desk What if your Service Desk could be more than a support function? What if it could...

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Proving ROI in ITSM: Millions Saved While Productivity Is Transformed

27.08.25

Proving ROI in ITSM: Millions Saved While Productivity Is Transformed

Proving ROI in ITSM: Millions Saved While Productivity Is Transformed... The most successful CIOs aren’t just running IT services; they’re proving...

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The Blueprint- SDI’s Global Best Practice Standard, Version 9.0

25.08.25

The Blueprint- SDI’s Global Best Practice Standard, Version 9.0

The Blueprint of SDI’s Latest Global Best Practice Standard for Service Desk (V9) Looking to take your service desk to the next level? This Blueprint...

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