MSP Service Desk of the Year 2027

About The Award

This award is open to managed service providers that deliver exceptional IT service and support to their customers.

Outstanding MSPs do more than resolve incidents and requests. They build trusted partnerships, understand their customers’ goals, and consistently deliver value through high-quality service, innovation, and continuous improvement.

Does your service desk go above and beyond for its customers? Have you made a measurable impact on customer success and become a trusted extension of their organisation?

What The Judges Look For

The judges are looking for you to demonstrate what makes your MSP service desk exceptional. Your submission should clearly show the value you deliver to customers, the impact you have on their success, and how your team stands out from the competition.

The judges will consider…

• The quality and consistency of service delivered to customers
• The measurable impact your service desk has had on customer outcomes
• How customer feedback, recognition, and achievements demonstrate success
• The ways in which your team uses innovation, technology, and best practice
• How your service desk contributes to your customers’ wider business goals