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Upcoming Events

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Virtual

From Door One to Enterprise Symphony: Data Driven Service Delivery for Modern Organisations

Join today to see how the ESM framework streamlines enterprise service delivery across IT, HR, Finance, and more.

DATE: 10th February 2026
TIME: 10:00 AM - 11:00 AM GMT
duration: 1 Hour
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From Door One to Enterprise Symphony: Data Driven Service Delivery for Modern Organisations
Virtual

ITSM Demo Day: The Age of Agentic AI

Join industry leaders and innovators as we look ahead to a future where the service desk isn’t just efficient; it’s intelligent, adaptive, and outcome-driven. 

DATE: 12th February 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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ITSM Demo Day: The Age of Agentic AI
Virtual

Beyond Benchmarking

Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success. 

DATE: 26th February 2026
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Beyond Benchmarking
Virtual

ITSM : de centre de coûts à levier stratégique pour l’entreprise

Rejoignez-nous aujourd’hui pour découvrir comment faire de l’ITSM un levier stratégique et optimiser l’efficacité de vos services IT.

DATE: 10th March 2026
TIME: 11:00 AM - 12:00 PM CET
duration: 1 Hour
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ITSM : de centre de coûts à levier stratégique pour l’entreprise

Training And Development

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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 09th - 10th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 28th - 29th September 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)

DATE: 20th - 21st July 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Service Desk Manager Professional Standard Update (v9) – What’s Changed?

03.02.26

Service Desk Manager Professional Standard Update (v9) – What’s Changed?

Service Desk Manager Professional Standard Update (v9) - What's Changed? The latest version of the Service Desk Manager Professional Standard (v9) is...

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ITIL® Is Evolving.

30.01.26

ITIL® Is Evolving.

ITIL® Is Evolving. Here’s What That Means for SDI’s ITIL Training. If you’ve worked with ITIL for any length of time, you’ll know one thing for...

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The Forgotten Art of Service Catalogues

28.01.26

The Forgotten Art of Service Catalogues

The Forgotten Art of Service Catalogues By Sophie Hussey, Senior Technology & Service Management Consultant, Lapis Consulting Services...

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