Terms and Conditions Bookings Can be made by post, email, phone or online. Cancellations Written notification of cancellation is required within 1-30 days of the event. Failure to attend an event without prior written notification will deem your booking non-refundable, if you cancel a booking 48 hours before the event we may not refund you. Substitutions Clients may substitute the original delegate with another person at no extra charge. Written notification within 48 hours of the course is required to substitute a delegate. Special Requirements and Dietary Requirements Special and dietary requirements can be met and arrangements for personal, religious worship or disabled delegates can be easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival. Data Protection SDI does not sell, trade or rent your personal information to others. Your details will be added to the SDI database in order to process your request, and so that you can be kept up-to-date with relevant offers and details or our education, training, information and membership services. If you do not wish to receive any further information or offers from SDI, whether by post, email or telephone please notify SDI in writing Database Services, SDI, 21 High Street, Green Street Green, Orpington, Kent BR6 6BG.