Events: Terms & Conditions

Terms and Conditions

 

Bookings – General

Bookings can be made as follows:

Email: hello@sdi-e.com
Telephone: +44 (0) 1689 889100
Online: www.servicedeskinstitute.com

SDI have the right to refuse event bookings from non-sponsor vendors, consultants or competitors at our discretion.

Bookings – Members

Bookings can be made as follows:

Email: hello@sdi-e.com
Telephone: +44 (0) 1689 889100
Online: www.servicedeskinstitute.com

SDI Members may use free event places from their membership benefits. However, complimentary member event places are subject to availability. Ticket prices will apply once you have used all your member benefits.

Substitutions

You may substitute an original booked delegate with another delegate at no extra charge. Written notification within 2 working days of the event is required to substitute a delegate.

Bookings substitutions can be made as follows:

Email: hello@sdi-e.com
Telephone: +44 (0) 1689 889100
Online: www.servicedeskinstitute.com

Cancellation Policy

Written notification of cancellation is required at least 7 working days prior to the event. Failure to attend an event without prior written notification will deem your booking as non-refundable. Cancellations received with less than 7 working days prior to the event will not be refunded and free delegate places will not be added back to the member account.

Cancellations can be made as follows:

Email: hello@sdi-e.com
Telephone: +44 (0) 1689 889100
Online: www.servicedeskinstitute.com

Dietary and Special Requirements

Reasonable dietary requirements may be met if the delegate submits their request at least 2 working days prior to the event.

Arrangements for religious worship, disabled access or personal adjustments can also be made with 2 working days notice. Simply state your requirements at the time of your booking and we will make the necessary preparations prior to your arrival.

Dietary and Special Requirements can be made as follows:

Email: hello@sdi-e.com
Telephone: +44 (0) 1689 889100
Online: www.servicedeskinstitute.com

Payment Terms

Where payment is applicable for SDI services, invoices must be paid prior to attendance unless otherwise agreed.

Bookings that require payments can be made as follows:

Email: finance@sdi-e.com
Telephone: +44 (0) 1884 250520

Data Protection

SDI does not sell, trade or rent your personal information to others. Your details will be added to SDI’s database in order to process your request and to also keep you up to date with relevant offers and details for SDI services.

If you do not wish to receive any further information or offers from SDI, whether by post, email or telephone, notify SDI in writing to Database Services as follows:

Email: legal@sdi-e.com
Telephone: +44 (0) 1689 889100
Post: 21 High Street, Green Street Green, Orpington, Kent, BR6 6BG

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