This two-day group training workshop is designed to develop the advanced skills required of a Senior Service Desk Analyst and support their career progression in to a senior service desk team member, team leader or Service Desk Manager.

This course consists of twelve core skills based modules.

The workshop provides a bridge between the Service Desk Analyst qualification and the Service Desk Manager qualification and helps grow senior analysts in to effective team leaders.

To find out more about SDI’s Senior Analyst to Team Leader course download the SATTL brochure.

View the Course Calendar 2017

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